Stella Rani Haryo Seto
Jakarta Selatan
Summary
Having experience in General Insurance especially on Direct Marketing and Telemarketing (DMTM), Bancassurance Business and Underwriting Skill of Accident and Health Corporate over than 8 years. Develop the existing business partner for all class of business with existing distribution channel, arrange the agreement with Bank and Multifinance, service management and project management with ultimate goal to achieve business strategies, familiar with all MS Office program. Competence on DMTM and Bancassurance knowledges, comprehend underwriting – marketing process including especially on Accident and Health Corporate. Result and team oriented, fast learner, self-motivated, “can-do” attitude, team player, excellent interpersonal and presentation skills.
Experience with almost 4 years as a Placement Manager, has a central role to managing relationships with insurers and ensuring the clients get the best possible coverage. As a Placement Manager, I have to ensure that MMB secures the optimal insurance coverage at competitive terms for client , while maintaining strong insurer relationships and upholding compliance.
Overview
15
15
years of professional experience
Work History
Placement Manager
PT Marsh Indonesia
Jakarta, Indonesia
02.2022 - Current
- Developed and implemented placement strategies to align candidates with organizational needs.
- Collaborated with industry partners to enhance job opportunities for clients.
- Conducted comprehensive assessments to identify candidate strengths and job fit.
- Streamlined placement processes, improving efficiency in matching candidates to roles.
Account Manager of A&H Corporate
PT. Chubb General Insurance Indonesia (previously PT ACE Jaya Proteksi)
06.2017 - Current
- Account Manager of A&H Corporate (especially Personal Accident product – Individual and Group and CorporateTravel) with key performance indicator:
- As marketing-underwriting for source of business from all Broker and Direct account
- As underwriting for source of business from Agency
- Manage account and maintain good relationship with business partner
- Do risk analysis for all quotation received (new and renewal business)
- Communicate and negotiate Rate, Term and Condition including Commission and/or Discount to business partner
- Review Term and Condition of Pre-Underwritten Product
- Do the socialization product directly to the Insured Person
- Monitoring and develop the existing business in term of sales, renewal account, collection, cancellation, hard complain, and claim
Bancassurance Strategic Partnership
PT. Chubb General Insurance Indonesia (previously PT ACE Jaya Proteksi)
10.2016 - 06.2017
- As a Bancassurance Strategic Partnership which handle end to end process of Bank and Multifinance accounts. On the Multifinance business, I have responsibility to manage Indomobil Finance with Motor Vehicle Insurance Products and also take a part contribution of POS (Point of Sales) Business Development with tailor made product to BFI Finance. On Bank business, I have responsibility to manage account of BCA Bank SME and Mortgage.
- On June 2016, focused to develop Bank Business either SME and Mortgage Business through branch as a distribution channel. BCA Bank, HSBC (previously Bank Ekonomi Raharja), OCBC NISP Bank, and ANZ Bank to be my responsibility.
- Point of Sales (POS) Program - Business Development: Approach business to Multifinance Company
- Provide the product proposal for the POS Program
- Coordination with Product Development regarding the product submission to OJK.
- Account Manager of Bank Business: Manage account and maintain good relationship with business partner
- Coordination with Chubb’s branches to manage the SLA of services due to the distribution channel thru branches
- Coordination with branches and admin credit of Bank to manage the production
- Arrange the Cooperation Agreement
- Monitoring and develop the existing business in term of sales, renewal account, collection, cancellation, hard complain, and claim
- Co-insurance arrangement with other insurer panels
- Account Manager of Multifinance (IMFI): Manage account and maintain good relationship with business partner
- Coordination with Chubb’s branches to manage the SLA of services due to the distribution channel thru branches
- Coordination with PIC on Head Office of IMFI to manage the production and mapping distribution area
- Arrange the Cooperation Agreement
- Provide the information of business review with partner every month and quarterly in term of sales, billing, cancellation, conservation program, and claim
- Monitoring and develop the existing business in term of sales, renewal account, collection, cancellation, hard complain, and claim
- Achievement: With Bank Mandiri on 2013, launch the expansion capacity seat of TM from 10 to be 34 seats
- With Bank Mandiri on 2014, launch the expansion capacity seat of TM from 34 to be 80 seats
- With Bank Mandiri launched Dental product
- With BCA on 2013, launch the expansion capacity seat of TM from 4 to be 8 seats.
- With BCA on 2014, launch the expansion capacity seat of TM from 8 to be 10 seats.
- Project Leader co-insurance with Chubb Life Assurance of BCA-Personal Loan product with distribution channel through BCA branches.
- Bancassurance achievement: With BCA Residential, runrate production per month is IDR 150 mio
- With BCA SME, runrate production per month is IDR 700 mio
- With Bank HSBC SME, runrate production per month is IDR 900 mio
Business Development Senior Executive
PT. Chubb General Insurance Indonesia (previously PT ACE Jaya Proteksi)
03.2012 - 10.2016
- Starting as Business Development Senior Executive of Direct Marketing which responsibility to handle end to end process of Bank Mandiri and BCA Bank accounts.
- I was promoted to be Assistant Manager on December 2013 with additional responsibility to handling Full Variable accounts.
- Assistant Manager - Direct Marketing: Provide Marketing Plan and Launch Justification Assessment for each partner and each product every month (campaign proposal). Communicate any kind of issue, production number, target related with the campaign proposal until regional level.
- Provide supporting document of new product launch as a requirement of internal approval process.
- Coordination with Telemarketing team regarding the sales process
- Arrange the Agreement with Bank
- Project Leader of call center development
- Project Leader of new campaign launch
- Monitoring and develop the existing business in term of sales, billing, cancellation, hard complain, claim, number of cost and AAUI license
- Provide the updated information of business review with partner every month and quarterly - in term of sales, billing, cancellation, conservation program, and claim
- Create the projection calculation for business plan
- Provide the standard operational procedure and service level agreement
Client Executive and Business Development
PT. Asuransi Central Asia (ACA) – General Insurance
12.2010 - 03.2012
- Develop Business with Bank for Mortgage, Small Medium Enterprise (SME) and Whole Sale Banking.
- Arrange the Agreement with Bank
- Coordination with ACA’s branches to enlarge the business
- Coordination with related internal division such as Underwriting and Claim regarding rating premium, commission to Bank and challenge and process of claim
- Contributing of Product and Bancassurance Approval to Regulator
- Achievement: Finalize the Cooperation Agreement for all the existing Bank’s Partner due to adjustment of BAPEPAM LK/OJK regulation.
- Successful to complete Product Submission to BAPEPAM LK/OJK.
Management Trainee
PT. Asuransi Central Asia (ACA) – General Insurance
06.2010 - 12.2010
- Learning Class to comprehend the general insurance product such as: Fire, Property All Risk, Engineering All Risk, Construction All Risk, Marine Cargo dan Marine Hull, Motorcar
- On the Job Training: Underwriting - risk analysis, define rate premium, commission to partner and deductible based on risk analysis
- Claim - claim justification (liable or not liable) based on report from adjuster, claim calculation based on policy and survey report
- Quality Control - create guideline and procedure of operational flow, monitoring branches to comply with the procedure
- Achievement: Promoted as full time position as Client Executive and Business Development.
Education
Bachelor's Degree - Business Administration
Catholic University of Atma Jaya Jakarta
Jakarta, Indonesia01.2009
High School Diploma - undefined
SMA Tarakanita 1
01.2005
Junior High School Diploma - undefined
SLTP Tarakanita 3
01.2002
Elementary School Diploma - undefined
SD Tarakanita 3
01.1999
Skills
- Marketing
- Collaborative team work
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Analytical thinking
Accomplishments
Asosiasi Ahli Pialang Asuransi Dan Reasuransi Indonesia
- Achieved Certified Indonesian Insurance and Reinsurance Brokers (CIIB) title
Timeline
Placement Manager
PT Marsh Indonesia
02.2022 - Current
Account Manager of A&H Corporate
PT. Chubb General Insurance Indonesia (previously PT ACE Jaya Proteksi)
06.2017 - Current
Bancassurance Strategic Partnership
PT. Chubb General Insurance Indonesia (previously PT ACE Jaya Proteksi)
10.2016 - 06.2017
Business Development Senior Executive
PT. Chubb General Insurance Indonesia (previously PT ACE Jaya Proteksi)
03.2012 - 10.2016
Client Executive and Business Development
PT. Asuransi Central Asia (ACA) – General Insurance
12.2010 - 03.2012
Management Trainee
PT. Asuransi Central Asia (ACA) – General Insurance
06.2010 - 12.2010
High School Diploma - undefined
SMA Tarakanita 1
Junior High School Diploma - undefined
SLTP Tarakanita 3
Elementary School Diploma - undefined
SD Tarakanita 3
Bachelor's Degree - Business Administration
Catholic University of Atma Jaya Jakarta
ORGANIZATION EXPERIENCE
2007 – 2008 : Secretary SENAT MAHASISWA FIA ATMA JAYA 2008 : Official of Seminar “Empowering Yourself with Entrepreneurship” 2006 – 2007 : Human Resource Staff Forum Diskusi Ilmiah Mahasiswa 2007 : Leader Official Consolidation at Forum Diskusi Ilmiah Mahasiswa 2007 : Documentary and Publication Coordinator SIPOSTARU XVI at Forum Diskusi Ilmiah Mahasiswa 2007 : Logistic and Transportation Staff Atma Expo II 2006 : Logistic and Consumption Staff Consolidation at Forum Diskusi Ilmiah Mahasiswa 2006 : Facilitator Kelompok Pembahasan Masalah at Forum Diskusi Ilmiah Mahasiswa
Hobbies and Interests
Traveling and outdoor challenging activities, sports, music, books, movies.
Training
- Seminar Nasional : Kajian Perspektif Indonesia dalam Forum APEC, Gedung 3 UNPAR Bandung, November 2007.
- Seminar Nasional : Menuju Ibukota NKRI dengan Konsep Megapolitan, Auditorium 15 UNIKA Atma Jaya Jakarta, April 2007.
- Seminar Nasional Kongres V ILMABI : Menanamkan Semangat Kewirausahaan Sebagai Modal Pembangunan Ekonomi Indonesia, Gedung Yustinus 15 UNIKA Atma Jaya Jakarta, Mei 2007.
- Computer Training, Computer Lab. Atma Jaya, February 2008.
OTHER INFORMATION
- Familiar with PC such as Microsoft Office : Word, Excel, Power Point & Internet
- Hard Worker, Responsible and Trustworthy
- Enjoy dealing with people, active, and friendly personalities
- A keen, enthusiastic, curious, analytic, innovative, systematic, self-driven, and persistent team player of good interpersonal skills who enjoys challenge
- I’m the one collegian of Atma Jaya who gets the scholarship from Korea Exchange Bank Foundation at October 12th, 2006.