STEPHANIE CLY
Nampa
Summary
Productive team leader with solid background in the Customer Service industry, excited to contribute experience and expertise to actively support an organization in optimizing operational performance
Overview
18
18
years of professional experience
Work History
Medical Front Office Coordinator
Sawtooth Physical Therapy
09.2025 - Current
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction.
- Streamlined insurance verification processes, improving claim approval rates.
- Implemented office protocols that improved operational efficiency and reduced errors.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
Sales and Event Coordinator
PCS Edventures
10.2023 - 09.2025
- Coordinated successful sales events by collaborating with cross-functional teams, including marketing, operations, and product management.
- Organized logistics details such as travel arrangements and accommodations for staff attending out-of-town sales events.
- Streamlined registration processes through the implementation of online tools and systems, enhancing customer experience.
- Ensured smooth execution of all event activities by creating detailed timelines and assigning responsibilities to appropriate team members.
Driver Manager
JB Hunt
01.2022 - 01.2022
- Answer incoming calls from drivers
- Answer incoming calls from customer
- Dispatch drivers for current and next day
- Create Driver appreciation events
- Process Driver reviews for different stages of employment
Dispatcher
Handy Truck Line
01.2020 - 01.2022
- Answer incoming calls from customers
- Set appointment times for the need of service
- Dispatch drivers for the following day
- Process Billing from the deliveries
- Assist in new hire paperwork
Call Taker- Dispatcher
Cody’s Appliance Repair
01.2019 - 01.2020
- Answered incoming calls
- Set appointment times due need of service
- Dispatched service Technicians for the following day
Warehouse/Delivery Driver
Factory Motor Parts
01.2017 - 01.2018
- Receive and process customer orders within warehouse environment
- Maintain customer relations through the order and delivery process
- Practice safe driving standards while making deliveries
Office/Classroom Assistant
Valley View Elementary
01.2017 - 01.2017
- Assist with incoming calls from parents regarding the students
- Assist teachers with class work
- Provide one on one help with students
Crossing guard/Lunch duty
Meridian Public Schools
01.2016 - 01.2017
- Maintain safe passage for students at busy intersection while going to and from the school
- Maintain safe play environment and supervision for students during lunch breaks
Customer Service Representative
T-Mobile
01.2008 - 01.2014
- Providing customer service in the wireless phone industry.
- Perform “loyalty audits” to ensure the customers are on the best rate plan for their needs
- Educate customers on mobile phone usage, features and troubleshooting
- Provide support to team members when in need of assistance, guidance and reassurance
Education
Bachelors of Education - Elementary
Boise State University
Boise, IDGraduate - undefined
Capital Senior High
Boise, ID01.1997
Skills
- MS Office programs
- Windows 97-2007
- 10-Key
Timeline
Medical Front Office Coordinator
Sawtooth Physical Therapy
09.2025 - Current
Sales and Event Coordinator
PCS Edventures
10.2023 - 09.2025
Driver Manager
JB Hunt
01.2022 - 01.2022
Dispatcher
Handy Truck Line
01.2020 - 01.2022
Call Taker- Dispatcher
Cody’s Appliance Repair
01.2019 - 01.2020
Warehouse/Delivery Driver
Factory Motor Parts
01.2017 - 01.2018
Office/Classroom Assistant
Valley View Elementary
01.2017 - 01.2017
Crossing guard/Lunch duty
Meridian Public Schools
01.2016 - 01.2017
Customer Service Representative
T-Mobile
01.2008 - 01.2014
Bachelors of Education - Elementary
Boise State University
Graduate - undefined
Capital Senior High