Stephanie Morris
Jerome,Idaho
Summary
Experienced supervisor skilled in leading teams to complete jobs on time. Assigns tasks, trains employees, and implements company procedures for efficient operations. Excellent communication and listening skills foster a collaborative work environment. Provides strong leadership and vision to drive teams to exceed goals. Accomplished supervisor focused on meeting customer expectations and achieving company goals. Demonstrates a track record of success by directing high-producing teams and building lasting employee rapport. Exceptional knowledge of cost-reduction methods and expertise in streamlining production processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supported Living Supervisor
Center for Independent Living
09.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved client outcomes through the development of comprehensive, individualized care plans.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Strengthened referral relationships with local service providers to ensure timely access to appropriate levels of care for clients experiencing acute behavioral health concerns.
Member Relations Specialist
C3 Customer Contact Channels
07.2015 - 08.2017
- Started at C3 in member services helping members with their Medicare Advantage plans
- Was promoted within four months to Member Relations Specialist Team where I was able to assist members on a greater level
- Supported member services team with answering any questions that were asked to help them better assist members as well
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Strengthened relationships with key accounts by initiating regular follow-ups and offering personalized support.
- Resolved customer issues through thorough dispute investigation.
- Enhanced member satisfaction by addressing and resolving concerns in a timely and professional manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Payroll and Data Entry
Home and Family Insurance
02.2013 - 05.2017
- Started at Home and Family as a receptionist and was promoted to data entry for insurance claims.
- I was able to help our office become more organized in their filing and data entry system and I was promoted to the payroll department
- During this time I was in charge of entering time for all of the staff and issuing checks on time.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Managed and organized documents for data entry tasks.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
Education
High School Diploma -
North Valley Academy
Jerome, ID01.2006
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Customer Service
- Invoicing
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Project management
- Schedule development
- Priority management
- Verbal and written communication
- Policy and procedure development
- Payroll processing
- Team leadership
Accomplishments
- Supervised team of 85 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Idaho state recognized achievements in my field by completing programs, documentation, and supporting our clients with accuracy and efficiency.
Certification
- CPR/AED Certification
- OSHA Certified
- Assistance with Medications through CSI 2017
- First Aid Certification - American Red Cross.
Timeline
Supported Living Supervisor
Center for Independent Living
09.2017 - Current
Member Relations Specialist
C3 Customer Contact Channels
07.2015 - 08.2017
Payroll and Data Entry
Home and Family Insurance
02.2013 - 05.2017
- CPR/AED Certification
- OSHA Certified
- Assistance with Medications through CSI 2017
- First Aid Certification - American Red Cross.
High School Diploma -
North Valley Academy
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