Steven Lim

During the project phase:

• Successfully managed to set up and build a manufacturing plant from a remote greenfield to a world-class facility.
• Supervised the procurement of machinery, equipment, building materials, and utility needs for the project.
• Making sure that the construction and design of the factory are in line with food safety and work safety codes, so that relevant certifications can be done accordingly.
• Developed a sustainable ecosystem model of coconut farmers, cooperatives, and the environment in the surrounding project area.
• Developed a pioneering project for power generation using coconut husk via a gasification system, which has never been done anywhere else.

During the operational phase:

• Developed the company brand, website, and profile from scratch, to now a well-known newcomer with a strong presence in the coconut industry.
• Making sure to post regularly on social media and the website, using high-quality content to keep the audience engaged and interested in the company's activities.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Successfully developed a strong customer base for the company, with inquiries exceeding production outputs.
• Together with the on-site team, discuss daily operational activities and improvements.
• Keeping the company aligned with various sustainability initiatives and programs, done through participation in relevant conferences, seminars, and actual implementation on site.
• Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.

• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Supported the business by assisting in product procurement in remote locations, proving good communication skills in the field area.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Negotiated contract terms with clients (India, Pakistan, China, and Vietnam), securing favorable conditions for both parties while maximizing profitability.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Visited many clients from various industry backgrounds (manufacturing, imports, and exports).
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Cooperated smoothly and communicated with the Customer Service department to ensure excellent after-sales service to the clients.