Steven Williams
Meridian
Summary
Knowledgeable and dedicated customer service professional with extensive experience in electrical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Codale Electric Supply Inc.
01.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales to maximize profits.
Field Service Manager
InteriorWorX
09.2021 - 12.2022
- Led a team 3 service technicians and multiple installers in field activities.
- Conducted regular inspections making sure installs/service work is within companies guidelines. Identifying areas for improvement and implementing corrective actions as needed.
- Meet with builders/homeowners to go over issues with installs or warranty problems and resolve the problems
- Increased team productivity with effective scheduling and resource allocation.
- Onboard new installers and go over company guidelines per item being installed.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
Sub-Contractor
Lay-It Right Flooring
04.2021 - 08.2021
- Install flooring that the customer ordered.
- New construction.
- Laminate, EVP, Engineered or Vinyl Flooring.
- Prep floor for install, install sub-floor if needed.
- Daily inventory checks.
- Self-motivated.
- Completion of install in timely manor.
- Quality of work above and beyond what's expected.
- Install according to builders plans (direction of material)
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
Inside Sales Associate
Columbia Electric Supply
04.2006 - 04.2021
- Handled inside sales responsibilities for some of Southwest Idaho's larger industrial accounts.
- Help with Counter sales and Warehouse when needed.
- Answered customers questions regarding products, prices and availability.
- Managed friendly and professional customer interactions at all times.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Maintained current knowledge of product lines by attending regular technical and sales training (CED University)
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Contributed to team success by helping train and motivate less experienced team members.
- Forklift Certified
Sub-Contractor
D&S Flooring
02.2005 - 03.2006
- Installed Material according to job description. Pick up material needed to complete job.
- Inventory control.
- Prep needed for installation of carpet, tile or hardwood or laminate counter tops.
- Improved operations and boosted profits by streamlining procedures, controlling waste.
Counter Sales/Warehouse Manager
Wesco Distribution
01.1998 - 01.2005
- Perform all task needed to run a successful counter.
- Write up sale register for will calls or deliveries.
- Answer phones, take orders, help customers with related is issues.
- Warehouse Manager (Wesco Mobile)
- Oversee daily task (deliveries, ordered pulling, cycle counts, incoming freight)
- Class A CDL. Delivery driver
- Recruited, coached, motivated and trained new associates.
- Shipping and Receiving (UPS,Fed-Ex)
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Built motivated warehouse team to consistently accomplish operations goals.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day
Education
High school diploma -
Coquille High School
Coquille, OR1993
Skills
- Estimations and quotes
- Product Knowledge
- Customer Service
- Returns and Exchanges
- Computer Proficiency and Microsoft Office
- Inventory Management
- Building Customer Trust and Loyalty
Certification
Cash Handling (10+ years) Cleaning Experience (5 years) Forklift (10+ years) Packaging (10+ years) Warehouse Experience (10+ years) Microsoft excel (5 years) Inside Sales (10+ years) Tile Laying (2 years) Negotiation (10+ years) Order Entry (10+ years) Mechanical Knowledge Certifications and License Class A CDL June 2005-Present
Contact
Meridian, ID 83642
Timeline
Inside Sales Representative
Codale Electric Supply Inc.
01.2023 - Current
Field Service Manager
InteriorWorX
09.2021 - 12.2022
Sub-Contractor
Lay-It Right Flooring
04.2021 - 08.2021
Inside Sales Associate
Columbia Electric Supply
04.2006 - 04.2021
Sub-Contractor
D&S Flooring
02.2005 - 03.2006
Counter Sales/Warehouse Manager
Wesco Distribution
01.1998 - 01.2005
High school diploma -
Coquille High School
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