Steven Agung Nugroho
General Manager
Jakarta
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
2
2
Certifications
3
3
Languages
Work History
General Manager
PT Yosua Berhasil Beruntung
01.2020 - 12.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Area Retail Sales Manager
PT Syailendra Capital
10.2017 - 12.2019
- Cultivated a positive work environment that encouraged teamwork, collaboration, and high morale among staff members.
- Increased overall revenue with targeted marketing campaigns and innovative promotional tactics.
- Implemented loss prevention strategies that effectively reduced shrinkage rates and improved store profitability.
- Analyzed sales data to identify trends and areas for improvement, leading to more informed decision-making among store leaders.
Team Leader
Panin Asset Management
07.2013 - 09.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Retail & Institutional Sales
Sucorinvest Asset Management
03.2011 - 06.2013
- Maintained detailed records of all interactions with prospects and clients to ensure accurate tracking of communications history and future followups.
- Streamlined the onboarding process for new clients, ensuring efficient account setup and seamless transition into our services.
- Navigated complex negotiations effectively while balancing both client needs and company objectives.
- Assisted in increasing assets under management by actively identifying new business opportunities within the institutional space.
- Participated in cross-functional teams focused on enhancing collaboration between sales, research, trading, operations, compliance, and legal departments.
- Managed a diverse portfolio of accounts, maintaining strong client relationships through exceptional service delivery.
- Generated leads from cold calls or targeted outreach campaigns, leading to increased business opportunities and sales growth.
Business Unit Manager
PT Asuransi Jiwa Manulife Indonesia
07.2008 - 02.2011
- Implemented innovative marketing initiatives for increased brand visibility and customer engagement.
- Identified growth opportunities by staying current on industry trends and competitive landscape insights.
- Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
- Developed strong team dynamics through regular communication, resulting in improved performance.
- Enhanced employee skills with targeted training programs, contributing to a high-performing workforce.
- Led the development of new product offerings, expanding the company''s market share and revenue streams.
Sales Manager
Silhouette & Co Photography
05.2006 - 06.2008
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed key account relationships for improved client retention and long-term partnerships.
Inventory Planning Control
PT. Mulia Keramik Indah Raya
01.2004 - 04.2006
- Analyzed historical data to forecast future demand accurately, enabling efficient resource planning and capacity utilization.
- Utilized advanced software tools to optimize production schedules, minimizing downtime and maximizing throughput.
- Increased on-time delivery rates with enhanced communication between departments and effective resource allocation.
- Championed best practices in production planning and control, sharing knowledge with colleagues and facilitating cross-functional learning.
- Improved production efficiency by implementing lean manufacturing techniques and optimizing work processes.
- Trained and mentored junior engineers, enhancing their skills and knowledge through hands-on guidance and support.
Education
Graduated - Industrial Engineering
Trisakti University
Graduated - undefined
Kolese Kanisius High School
Graduated - undefined
Kolese Kanisius Primary School
Graduated - undefined
St.Bellarminus Elementary School
Skills
Operations management
Customer relationship management
Team leadership
Project management
Performance improvement
Business development
Leadership and team building
Goal setting
Strategic planning
Skilled negotiator
Client account management
Sales analysis
Leadership Experience
- Genera Manager, PT Yosua Berhasil Beruntung
- Area Retail Sales Manager, PT Syailendra Capital
- Team Leader, PT. Panin Asset Management
- Business Unit Manager, PT. Asuransi Jiwa Manulife Indonesia
- Sales Manager, Silhouette & Co Photography
- Coordinator of Assistant Factory Layout Planning Laboratory, Trisakti University
Certification
Wakil Agen Penjual Efek Reksa Dana (WAPERD)
Honorsandawards
- 05/01/15, Best Marketing based on Revenue
- 04/01/15, Best Marketing based on Revenue
- 03/01/15, Best Marketing based on Revenue
- 01/01/15, Best Marketing based on Revenue
Trainingandseminarexperience
- 05/01/16, Advanced Negotiation Skills by M-Knows, Panin Asset Management
- 11/01/15, Standarization Excellent Process by M-Knows Consulting, Panin Asset Management
- 04/01/15, Quality Wealth Planner by QWP Academy, Panin Asset Management
- 01/01/15, Wealth & Estate Planning by FPSB, Panin Asset Management
- 12/01/14, High Impact Presentations by Dale Carnegie, Panin Asset Management
- 10/01/14, Service Excellence, Panin Asset Management
- 04/01/14, Sales Leadership Training, Sucorinvest Asset Management
- 02/01/14, Consultative Selling Skills Training, Sucorinvest Asset Management
- 06/01/05 - 01/31/06, SAP System for Raw Material Management
- 03/22/05 - 03/24/05, Synchronous Manufacturing System for Supervisors, PT. Mulia Industrindo, Tbk
- 08/01/04, Problem Solving & Decision Making, PT. Mulia Industrindo, Tbk
- 05/01/04, On the Job Training for Raw Material Controlling, PT. Mulia Keramik
- 05/01/04, Empowering People, PT. Mulia Industrindo, Tbk
- 04/01/02, Seminar of Trend of IT and Career Opportunities
- 05/01/02, Texmaco Textile Factory Excursion
- 05/01/02, ISO 9001:2000 Training
- 08/01/00, ISO 9000 Introduction and Documentation System Seminar
Personal Information
- Place of Birth: Yogyakarta
- Date of Birth: 09/05/80
- Gender: Male
- Nationality: Indonesian
- Marital Status: Married
- Religion: Catholic
Timeline
General Manager
PT Yosua Berhasil Beruntung
01.2020 - 12.2024
Area Retail Sales Manager
PT Syailendra Capital
10.2017 - 12.2019
Team Leader
Panin Asset Management
07.2013 - 09.2017
Retail & Institutional Sales
Sucorinvest Asset Management
03.2011 - 06.2013
Business Unit Manager
PT Asuransi Jiwa Manulife Indonesia
07.2008 - 02.2011
Sales Manager
Silhouette & Co Photography
05.2006 - 06.2008
Inventory Planning Control
PT. Mulia Keramik Indah Raya
01.2004 - 04.2006
Graduated - undefined
Kolese Kanisius High School
Graduated - undefined
Kolese Kanisius Primary School
Graduated - undefined
St.Bellarminus Elementary School
Graduated - Industrial Engineering
Trisakti University