Steven Tjia
Operation Manager
Jakarta
Summary
Accomplished Operations Manager with a proven track record at VNG Corporation, enhancing customer satisfaction and streamlining operations. Expert in project management and leadership, with a knack for data analysis and performance monitoring. Demonstrated success in staff management and business development, significantly improving project delivery and operational efficiency.
Overview
16
16
years of professional experience
Work History
Operations Manager
VNG Corporation
Jakarta, Indonesia
09.2018 - Current
- Conducted regular performance reviews (Installs, NRU, DAU, ARPPU, PU), identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer services satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines for game multimedia design and localization.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering game localization projects on-time and within financial constraints.
- Negotiated contracts with agencies, vendors and part-time translator collaborator to obtain best pricing and terms.
Business Development Manager
Boyaa Interactive Indonesia
Jakarta
02.2016 - 08.2018
- Generated new business with marketing initiatives and strategic plans.
- Plan, organize and implement online and offline promotions with potential partners.
- Negotiated and closed short and long-term agreements with new clients in assigned territory.
- Create product brief proposal for new local card games to be develop by Boyaa Interactive HQ and release in Indonesia.
- Collaborate with design and development team to create and optimize product.
- Create and sending articles for press release and promotion to the online media channels.
Marketing and Business Development Manager
Perfect Game Indonesia (Perfect World Subsidiary)
Jakarta, Indonesia
11.2014 - 01.2016
- Increased brand awareness by developing and executing strategic marketing campaigns.
- Strengthened relationships with key clients through regular communication, networking events, and personalized outreach initiatives.
- Boosted sales revenue by identifying opportunities for cross-selling and upselling existing clients.
- Plan and create digital marketing and projection for installation, register user, DAU, and ARPU.
- Plan, organize and implementing game exhibition event, roadshow and distribution channels.
- Work closely with telco, media, payment gateway and advertisement network and maintain good relationship.
- Collaborate with content and development team to create and optimize product monetization.
- Evaluate key performance indicator for distribution, sales and digital marketing.
Marketing and Business Development Executive
PT Altermyth Pandawa (Game Developer)
Jakarta, Indonesia
06.2012 - 10.2014
- Launched successful loyalty programs that resulted in increased retention rates among existing customers while attracting new clientele.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined internal processes to enhance efficiency within the marketing department, leading to faster project completion times.
- Conducted thorough market research to identify emerging trends, facilitating informed decision-making for future campaigns.
- Create and maintain good relationship with partners, media, and cybercafes.
- Collaborate with content and game development team to create and optimize product monetization.
- Evaluate key performance indicator for marketing.
- Supervise distribution team, handling promotion tools distribution and product installing on cybercafes
Game Operations Manager
PT Kreon (Gemscool)
Jakarta, Indonesia
03.2008 - 05.2012
- Streamlined game operations processes to reduce downtime and maintain high-quality user experiences.
- Established KPIs and led data-driven decision-making processes within the operations team to enhance overall game performance.
- Implemented fraud prevention measures to protect the integrity of the gaming platform and users personal information.
- Supervising game operators for Point Blank, Yulgang, Ghost Online and Atlantica Online by creating SOP and working KPIs.
Education
Diploma - Management Information Systems
Jakarta International Business And Economy School
Jakarta, Indonesia 04.2001 -
Skills
Project Management and Leadership
Data Analysis and Performance Monitoring
Staff Management
Team Leadership
Business Development
Decision-Making
Project Leadership
Planning and Implementation
Workflow Optimization
Timeline
Operations Manager
VNG Corporation
09.2018 - Current
Business Development Manager
Boyaa Interactive Indonesia
02.2016 - 08.2018
Marketing and Business Development Manager
Perfect Game Indonesia (Perfect World Subsidiary)
11.2014 - 01.2016
Marketing and Business Development Executive
PT Altermyth Pandawa (Game Developer)
06.2012 - 10.2014
Game Operations Manager
PT Kreon (Gemscool)
03.2008 - 05.2012
Diploma - Management Information Systems
Jakarta International Business And Economy School
04.2001 -