Steviano Rezgaditya
Relationship Manager Funding
Bandung,BT
Summary
Marketing and management graduate with a passion for early childhood development. Cultivated excellent communication and relationship management skills as a Relationship Manager Funding. Excited to utilize these skills to create a dynamic and stimulating learning atmosphere.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Bank Rakyat Indonesia
10.2021 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Bank Teller Intern
Bank Rakyat Indonesia
10.2019 - 10.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
- Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
- Boosted operational efficiency by reconciling discrepancies between cash balances and transaction reports promptly.
Corporate Banking Customer Service Officer
Bank Rakyat Indonesia
01.2016 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Maintained up-to-date knowledge on industry trends and regulations, sharing insights with colleagues for informed decisionmaking.
Education
Bachelor's Degree in Marketing Management
Widyatama University
Bandung, Indonesia 04.2001 -
Diploma in Financial Administration
Padjajaran University
Bandung, Indonesia06-2015
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Relationship building and management
Excellent communication
Timeline
Relationship Manager
Bank Rakyat Indonesia
10.2021 - 06.2023
Bank Teller Intern
Bank Rakyat Indonesia
10.2019 - 10.2021
Corporate Banking Customer Service Officer
Bank Rakyat Indonesia
01.2016 - 10.2019
Bachelor's Degree in Marketing Management
Widyatama University
04.2001 -
Diploma in Financial Administration
Padjajaran University