Summary
Overview
Work History
Education
Skills
Software
Timeline
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Sudirman

Sudirman

Pegawai BUMN
Timika

Summary

Dynamic professional with a friendly demeanor and strong customer service skills, honed at Bank Rakyat Indonesia. Proven ability to enhance team collaboration and improve operational efficiency through effective communication and time management. Recognized for mentoring junior staff and resolving conflicts, contributing to a positive work environment and increased customer satisfaction.

Overview

12
12
years of professional experience

Work History

Supervisor Operasional Dan Layanan

Bank Rakyat Indonesia
01.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Petugas Penunjang Operasional

Bank Rakyat Indonesia
09.2019 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Frontliner

Bank Rakyat Indonesia
10.2013 - 09.2019
  • Ensured accountability by keeping precise transaction records.
  • Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
  • Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
  • Improved customer satisfaction by promptly addressing concerns and providing accurate information.
  • Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
  • Managed inventory levels efficiently to prevent stockouts, ensuring the availability of necessary items for customers.
  • Adapted quickly to changes in daily tasks or responsibilities as needed, demonstrating flexibility in meeting evolving business needs.
  • Worked seamlessly with colleagues to ensure timely completion of tasks.

Education

Bachelor - Management

Universitas Hasanuddin
Makassar
09.2012

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Time management

Multitasking Abilities

Software

Photoshop

MS Office

Timeline

Supervisor Operasional Dan Layanan

Bank Rakyat Indonesia
01.2025 - Current

Petugas Penunjang Operasional

Bank Rakyat Indonesia
09.2019 - 12.2024

Frontliner

Bank Rakyat Indonesia
10.2013 - 09.2019

Bachelor - Management

Universitas Hasanuddin

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