Sukma Dwi Jayanti

Responsibilities:

• To monitor and ensure every Payroll Specialist are delivering proper quality of payroll output based on customer's requirement and in line with standard operating procedures and SLA agreed.
• To ensure SLA of payroll activities are in track, and to resolve when there is failure in achieving SLA.
• To manage good communication with internal and client relate to payroll operation.
• To identify area of improvement in payroll operation, including payroll system.
• To ensure all internal payroll report are submitted accurately and in timely manner.
• To back up team member on absence/ sick leave.
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Performed duties in accordance with applicable standards, policies and regulatory guidelines toward new project or client
• Developed team communications and information for meetings
• Used Microsoft Excel and other software tool (Transform) to create documents and other communications like email and ADP, e-service portal.
• Handled 32 entities (total 1200 headcount) per month to address client inquiries and concerns.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment

Responsible for monthly payroll processing to employee salary:

• To process data input (fixed income, variable income; overtime, incentives) through system
• Performed calculations in overtime, attendance, back pay and claw back salary to provide accurate data to payroll processing database
• To deliver monthly payroll output properly
• Investigated payroll variances and employee claims to resolve discrepancies
• Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards
• Verified and submitted timekeeping information for accurate and efficient payroll processing
• To communicate with internal team members
• To deliver output related to Statutory Report : Income tax (PPh 21), BPJS Healthcare, BPJS Manpower.
• Handled 13 entities (total 1200 headcount) per month to deliver output to clients.