Sukmo Heru Prasetyo
Jakarta
Summary
Data Center Professional with a robust background in data center management and a Certified Data Center Professional credential, specializing in optimizing IT infrastructure at Amazon Web Services. Demonstrated expertise in hardware lifecycle management and enhancing operational efficiency, leading to the implementation of innovative solutions that improve service performance and reliability. Responsible for critical incident responses and supporting the expansion of data center capabilities, with strong skills in troubleshooting advanced hardware issues and strategic deployment of network and security systems. Committed to process improvement and maintaining high-quality standards within AWS operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Center Operations Lead
Amazon Web Services (AWS)
Jakarta
05.2022 - Current
- Serve as Incident Commander (IC) or Remote Responder (RR) during Large Scale Events (LSEs) and Critical Site Events (CSEs), coordinating response teams and maintaining communication bridges between FOC, TOS, and on-site personnel
- Established cross-training initiative between DCO and DCEO teams, improving collaboration during emergent events and reducing MTTR by 18%
- Lead a team of 6+ Data Center Technicians (DCTs), providing technical guidance, performance management, and career development while maintaining operational metrics
- Implemented enhanced rackdown response protocols, reducing mean time to recovery by 22% and minimizing customer impact during critical events
- Oversee media handling procedures for secure data destruction, ensuring 100% compliance with Amazon's strict customer data protection policies
- Support other Clusters for new Region Build, share knowledge for each build phase requirements and preparations
- Conduct risk assessments for all non-standard operations, ensuring proper PPE usage and adherence to safety protocols
- Developed and implemented ISO testing methodologies that improved troubleshooting efficiency by 30%
- Lead weekly operational reviews with cross-functional teams (DCEO, Logistics, Infrastructure Delivery) to address recurring issues and implement preventative measures
- Mentor junior technicians through Amazon's technical career path, with 3 team members successfully advancing to higher technical levels
Data Center Operations Technician IV
Amazon Web Services (AWS)
Greater Jakarta Area
01.2020 - 05.2022
- Responded to Severity 1 and 2 tickets as First Responder, troubleshooting and resolving critical hardware failures within SLA targets
- Performed rack builds and decomms according to AWS standards, ensuring proper asset tracking and media handling
- Managed hardware discrepancy resolution during rack decommissioning, collaborating with InfraDB teams to resolve data integrity issues
- Performed hardware troubleshooting and component replacement on 100+ server hosts weekly, maintaining 96% first-time fix rate
- Executed network device maintenance, including TOR switch replacements and fiber optic cable testing
- Participated in on-call rotations, providing 24/7 emergency response for critical infrastructure issues
- Utilized Admiral, InfraMap, and Boost platforms to track and resolve hardware issues across multiple availability zones
- Collaborated with DCEO teams during power and cooling events to ensure proper server shutdown and startup procedures
- Maintained detailed documentation of all operational activities in SIM-T, ensuring knowledge transfer and process improvement
- Achieved certification as Rackdown First Responder, demonstrating proficiency in emergency response protocols
- Contributed to process improvements that reduced mean time to repair (MTTR) by 18% for common server issues
IDC Onsite Engineer
Alibaba Group
Greater Jakarta Area
11.2018 - 01.2020
- Managed operations and maintenance for Alibaba Cloud Data Center and Infrastructure Systems across multiple pods
- Implemented standardized troubleshooting procedures for hardware and network issues, improving resolution time by 25%
- Led cross-functional teams during critical infrastructure deployments, ensuring zero-downtime implementations
- Developed comprehensive inventory management system, reducing asset discrepancies by 40%
- Created technical documentation and knowledge base articles for common operational procedures
Data Center Operations Specialist
PT. Mitra Solusi Telematika
Cilandak KKO
01.2013 - 11.2018
- Monitored and operated data center critical functions across multiple availability zones
- Implemented preventative maintenance schedules for UPS systems, reducing unplanned outages by 35%
- Developed and maintained disaster recovery procedures for critical infrastructure components
- Managed backup systems for enterprise applications, ensuring 99.9% backup success rate
- Conducted regular security audits and compliance checks for data center access controls
Education
Associate's degree - Management Information
Universitas Gunadarma
Depok01.2005
Skills
- Data Center Infrastructure Management
- EC2 Hardware Lifecycle Management
- Network device troubleshooting
- Critical Incident Response and Command
- Power distribution and cooling systems
- Media handling and data destruction protocols
- Two-Person Verification Requirements
- ISO Testing Methodologies
- Incident Command and Emergency Response
- Team leadership and performance management
- Process Optimization and Continuous Improvement
- Risk Assessment and Safety Management
Certification
- Certified Data Center Professional
- Microsoft Certified Professional (MCP)
- AS400-101
- AWS Rackdown First Responder Certification
- Data Center Safety and PPE Compliance
Accomplishments
- Implemented process improvements that reduced rack install time by 15%, while maintaining quality standards
- Developed a training program for new DCO technicians that reduced onboarding time by 30%
- Led the team to achieve a 98% first-time-fix rate for hardware issues, exceeding the target by 8%
Languages
Indonesian
First Language
English
Intermediate (B1)
B1
Timeline
Data Center Operations Lead
Amazon Web Services (AWS)
05.2022 - Current
Data Center Operations Technician IV
Amazon Web Services (AWS)
01.2020 - 05.2022
IDC Onsite Engineer
Alibaba Group
11.2018 - 01.2020
Data Center Operations Specialist
PT. Mitra Solusi Telematika
01.2013 - 11.2018
Associate's degree - Management Information
Universitas Gunadarma
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