Suryadi Tan
Hospitality Management
Jakarta
Summary
Accomplished General Manager with a proven track record at many place, excelling in operations management and team leadership. Spearheaded initiatives that significantly increased sales revenue and customer satisfaction. Expert in strategic planning and P&L management, adept at fostering high-performing teams to surpass key performance indicators.
Overview
18
18
years of professional experience
Work History
General Manager
Maknala Group
09.2024 - Current
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
General Manager
PT Vizta Internasional Indonesia
09.2021 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
Entertainment Consultant
PT SInar Laut Lampung
Jakarta, Lampung, Palembang, Indonesia
09.2018 - 12.2019
- Boosted brand visibility through strategic partnerships with local businesses and organizations in the entertainment sector.
- Evaluated post-event feedback from clients and attendees, implementing improvements for future engagements accordingly.
Ast General Manager
Fashion Hotel
Jakarta, Jakarta
05.2017 - 08.2018
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Kimochi SPA Group
Jakarta, Jakarta
11.2014 - 05.2017
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Head Operational, SPA Manager
Emporium Hotel, 1001 Hotel (Alexis Group)
Jakarta, Indonesia
06.2010 - 05.2014
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
Spa Manager
Tropical SPA
Jakarta, Indonesia
01.2007 - 06.2010
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
Education
High School Diploma -
LM PATRA
Jakarta, Indonesia 04.2001 -
High School Diploma -
LM PATRA
Jakarta 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Performance improvement
Business development
Expense control
Strategic planning
P&L management
Timeline
General Manager
Maknala Group
09.2024 - Current
General Manager
PT Vizta Internasional Indonesia
09.2021 - 12.2022
Entertainment Consultant
PT SInar Laut Lampung
09.2018 - 12.2019
Ast General Manager
Fashion Hotel
05.2017 - 08.2018
General Manager
Kimochi SPA Group
11.2014 - 05.2017
Head Operational, SPA Manager
Emporium Hotel, 1001 Hotel (Alexis Group)
06.2010 - 05.2014
Spa Manager
Tropical SPA
01.2007 - 06.2010
High School Diploma -
LM PATRA
04.2001 -
High School Diploma -
LM PATRA
04.2001 -
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