SURYANY
Operations Manager
Jakarta
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Project Management Officer
Siloam Hospitals Head Office
01.2025 - Current
- Earned recognition for outstanding project management skills, receiving positive feedback from both internal and external stakeholders.
- Enhanced team performance by conducting regular progress meetings and providing constructive feedback to team members.
Regional Operations Manager
Siloam Hospitals
10.2022 - 12.2024
- Streamlined regional operations by implementing efficient processes and procedures.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Traveled to over 15 locations per 3 Month to manage each Hospitals and perform reviews of individual managers and employees.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
Regional Operations Manager
PT Visionet Internasional
10.2018 - 09.2022
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Established performance goals for each department, monitoring progress towards objectives on a regular basis.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
Sales Supervisor
PT. INVESTMENT BOUTIQUE
04.2018 - 09.2018
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Sales Supervisor
PT. BANK QNB Indonesia
04.2016 - 03.2018
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
Direct Sales Marketing Credit Card
PT. Bank UOB Indonesia
09.2015 - 03.2016
Sales Supervisor
PT. SICO
09.2009 - 07.2015
Accounting Staff
PT. BAJA UTAMA
03.2000 - 08.2009
Education
High School Diploma -
SMU W.R. SUPRATMAN 1
Medan, Indonesia 04.1996 - 01.1999
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English FIRST
01.1995 - 01.2003
Computer Information Systems
STMIK Mikroskil
Medan 04.2001 -
Skills
- Effective communication
- Strategic leadership
- Effective negotiation skills
Customer service expertise
Verbal communication
Cross-functional collaboration
Staff management
Conducting performance evaluations
Customer service expertise
Accomplishments
- The Best Direct Sales Officer, 2015-10-01, with KPI A+ Approximately 100 Approved
- The Best Supervisor Saving Account, 2016-10-01, for Achieved A+ Performance
- The Best Supervisor Saving Account, 2016-11-01, for Achieved A+ Performance
- The Best Supervisor Saving Account, 2016-12-01, for Achieved A+ Performance
- The Best Supervisor Saving Account, 2017-01-01, for Achieved A+ Performance
- The Best Supervisor Saving Account, 2017-03-01, for Achieved A+ Performance
- The Best Supervisor Saving Account, 2017-04-01, for Achieved A Performance
- The Best Supervisor Saving Account, 2017-05-01, for Achieved A Performance
- The Best Supervisor Saving Account, 2017-07-01, for Achieved A+ Performance
- The Best Supervisor Saving Account, 2017-08-01, for Achieved A Performance
Certification
Advanced Microsoft Excel 365 Training -
Timeline
Advanced Microsoft Excel 365 Training -
03-2025
PowerPoint MasterClass : Data Storytelling and Visualization Training
02-2025
Project Management Officer
Siloam Hospitals Head Office
01.2025 - Current
Regional Operations Manager
Siloam Hospitals
10.2022 - 12.2024
Regional Operations Manager
PT Visionet Internasional
10.2018 - 09.2022
Sales Supervisor
PT. INVESTMENT BOUTIQUE
04.2018 - 09.2018
Sales Supervisor
PT. BANK QNB Indonesia
04.2016 - 03.2018
Direct Sales Marketing Credit Card
PT. Bank UOB Indonesia
09.2015 - 03.2016
Sales Supervisor
PT. SICO
09.2009 - 07.2015
Computer Information Systems
STMIK Mikroskil
04.2001 -
Accounting Staff
PT. BAJA UTAMA
03.2000 - 08.2009
High School Diploma -
SMU W.R. SUPRATMAN 1
04.1996 - 01.1999
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English FIRST
01.1995 - 01.2003
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