To looking for new chalenge ,opportunity,
Susanti Handayani
KOTA DEPOK
Summary
Dynamic sales and marketing leader with a proven track record at Adia Suites Ciputat, excelling in strategic planning and process improvement. Adept at building high-performing teams and fostering relationships, I successfully increased team productivity and enhanced operational efficiency, driving significant business growth through visionary thinking and effective goal setting.
Overview
11
11
years of professional experience
Work History
Leader Sales and Marketing
Adia Suites Ciputat
01.2025 - Current
- Led cross-functional teams to streamline operations and enhance productivity.
- Developed and implemented strategic initiatives to improve overall business performance.
- Mentored junior staff, fostering professional growth and ensuring skill development.
- Analyzed operational data to identify inefficiencies and recommend process improvements.
- Collaborated with stakeholders to align team goals with organizational objectives.
- Oversaw project timelines and deliverables, ensuring adherence to deadlines.
- Implemented training programs to enhance team capabilities and operational efficiency.
- Facilitated regular performance reviews to drive accountability and continuous improvement.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Evaluated customer needs and feedback to drive product and service improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Event Organizer
Jack Preneur
01.2022 - 12.2024
- Coordinated logistics for events, ensuring seamless execution of schedules and resources.
- Developed event themes and concepts, enhancing attendee engagement and satisfaction.
- Managed vendor relationships, negotiating contracts and overseeing service delivery.
- Led planning meetings, aligning team efforts with event objectives and timelines.
- Implemented feedback mechanisms, refining processes for future events based on participant insights.
- Trained and mentored junior staff, fostering a collaborative and efficient team environment.
- Monitored event budgets, ensuring adherence to financial constraints while maximizing quality.
- Executed marketing strategies, increasing event visibility and attendance through targeted outreach.
- Coordinated schedules and timelines for events.
Sales Manager
Green Bamboo Residence
09.2019 - 02.2021
- Developed and implemented sales strategies to achieve quarterly targets.
- Trained and mentored sales team to enhance performance and product knowledge.
- Analyzed market trends to identify new business opportunities and improve competitive positioning.
- Established relationships with key clients to foster loyalty and drive repeat business.
- Collaborated with marketing to execute promotional campaigns and improve brand awareness.
- Monitored sales metrics to evaluate team performance and adjust strategies accordingly.
- Conducted regular performance reviews to provide constructive feedback and set growth objectives.
- Coordinated cross-functional teams to ensure alignment on sales initiatives and customer needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistan Sales Manager
Swissbell-in Hotel
10.2017 - 12.2018
- Developed and executed sales strategies to achieve monthly targets.
- Conducted market research to identify new opportunities and trends.
- Collaborated with marketing to create promotional materials and campaigns.
- Trained and mentored junior sales staff to enhance performance.
- Analyzed sales data to optimize pricing and product offerings.
- Built and maintained strong relationships with key clients to drive repeat business.
- Facilitated team meetings to align sales goals and share best practices.
- Implemented CRM systems to streamline sales processes and improve efficiency.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
Corporate Sales Manager
Waringin Hospitality Group
10.2016 - 10.2017
- Developed strategic sales plans to expand market share and drive revenue growth.
- Established and nurtured relationships with key corporate clients to enhance customer satisfaction.
- Conducted market analysis to identify emerging trends and adjust sales strategies accordingly.
- Collaborated with cross-functional teams to align sales initiatives with overall business objectives.
- Trained and mentored junior sales staff to improve team performance and knowledge.
- Utilized CRM systems to track sales activities and monitor client interactions effectively.
- Presented sales forecasts and reports to senior management to support decision-making processes.
- Implemented process improvements to enhance efficiency in sales operations and client engagement.
- Established strong client relationships for enhanced customer satisfaction and loyalty.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Negotiated lucrative deals with key clients, securing long-term contracts and driving revenue growth.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Coordinator
Maxone Hotel by MPHG Group
01.2016 - 10.2016
- Coordinated sales activities and supported sales team to enhance productivity and efficiency.
- Managed client communications, ensuring timely responses and high satisfaction levels.
- Developed and maintained sales reports, tracking performance trends and insights.
- Assisted in creating marketing materials to promote hotel services and special offers.
- Organized and facilitated sales meetings, enhancing team collaboration and goal alignment.
- Streamlined administrative processes, reducing response times and improving service delivery.
- Collaborated with cross-functional teams to ensure seamless execution of sales initiatives.
- Provided training and support to new team members, fostering a collaborative work environment.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
Sales Executive
Asana Kawanua Hotel by Aerowisata Group
12.2015 - 01.2016
- Delivered exceptional customer service to enhance guest satisfaction and foster repeat business.
- Managed daily sales operations, ensuring efficient workflow and adherence to hotel standards.
- Built and maintained strong relationships with clients to drive sales and enhance brand loyalty.
- Assisted in developing promotional materials and campaigns to attract new customers.
- Conducted market research to identify trends and opportunities for increased revenue.
- Collaborated with team members to streamline processes and improve overall sales performance.
- Provided training and support to new sales staff, fostering a collaborative team environment.
- Utilized CRM systems to track sales leads and manage customer interactions effectively.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Waitres
Asana Kawanua Hotel by Aerowisata Group
09.2014 - 01.2016
- Provided excellent customer service in fast-paced dining environment.
- Accurately took and processed customer orders using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues with professionalism.
- Supported training of new staff on menu offerings and service standards.
- Monitored dining area for guest satisfaction and addressed needs promptly.
- Participated in daily team meetings to discuss service improvements.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Cashier
Tenya Tendon Restaurant
06.2014 - 09.2014
- Processed customer transactions efficiently using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Supported team members in daily operations during peak hours.
- Ensured accurate cash handling and reconciliation at end of shifts.
- Adapted to fast-paced environment while managing multiple tasks.
- Participated in training sessions to improve product knowledge and service skills.
- Collaborated with staff to enhance overall customer dining experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Management
Universitas Pamulang
Pamulang 04.2001 -
Bachelor of Science - Hospitality And Tourism Management
STIAMI
Depok, Indonesia 04.2001 -
Bachelor of Science - Management Perhotelan
STEIN KALIMALANG
KALIMALANG South Jakarta 04.2001 -
Skills
Relationship building
Team building
Motivating teams
Influencing others
Strategic planning
Process improvement
Goal setting
Quality assurance controls
Visionary thinking
Line management
Interests
Timeline
Leader Sales and Marketing
Adia Suites Ciputat
01.2025 - Current
Event Organizer
Jack Preneur
01.2022 - 12.2024
Sales Manager
Green Bamboo Residence
09.2019 - 02.2021
Assistan Sales Manager
Swissbell-in Hotel
10.2017 - 12.2018
Corporate Sales Manager
Waringin Hospitality Group
10.2016 - 10.2017
Sales Coordinator
Maxone Hotel by MPHG Group
01.2016 - 10.2016
Sales Executive
Asana Kawanua Hotel by Aerowisata Group
12.2015 - 01.2016
Waitres
Asana Kawanua Hotel by Aerowisata Group
09.2014 - 01.2016
Cashier
Tenya Tendon Restaurant
06.2014 - 09.2014
Bachelor of Science - Management
Universitas Pamulang
04.2001 -
Bachelor of Science - Hospitality And Tourism Management
STIAMI
04.2001 -
Bachelor of Science - Management Perhotelan
STEIN KALIMALANG
04.2001 -