Susie Thompson
Gooding
Summary
Versatile Practice Manager with background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.
Overview
2026
2026
years of professional experience
1989
1989
years of post-secondary education
Work History
Practice Manager
Associates in Family Practice
Gooding
04.1994 - 03.2025
- Managed daily operations of family practice to ensure efficient patient care.
- Coordinated staff schedules and ensured adequate coverage for all departments.
- Oversaw patient flow and addressed any obstacles affecting service delivery.
- Facilitated communication between healthcare providers and administrative staff.
- Monitored compliance with healthcare regulations and practice standards.
- Evaluated office performance and recommended improvements for workflow efficiency.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained financial records, including billing and accounts receivable and payable.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Created and implemented policies and procedures for effective practice management.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
Dental Sealant Assistant
Delta Dental
Boise
- Traveled with the dental team to nearby schools to place sealants on qualified children.
- Communicated with the schools to schedule clinic dates.
- Educated children on the importance of brushing and technique using fun props.
- Kept a record of all students and reported back to main office.
- Kept inventory of supplies
Education
Associates Degree - Business And Office Education
Boise State University
Gooding, ID 08.1987 - 05.1989
Gooding High School
Gooding, IDSkills
- Practice management
- Staff coordination
- Regulatory compliance
- Patient flow optimization
- Financial oversight
- Healthcare administration
- Customer service
- Vendor management
- Team leadership
- Problem solving
- Performance evaluation
- Supplies ordering
- Workflow management
- Policy development
- Electronic health records
- Medical personnel recruitment
- Human resources
- Payroll administration
- Policy and procedure development
- Insurance referral facilitation
- Schedule management
- HIPAA and OSHA regulations
- Bookkeeping
- Employee performance
- Hiring medical personnel
- Records management
- Staff management
- Problem identification
- Medical billing
- Time management
- Verbal and written communication
- Manage records
Timeline
Practice Manager
Associates in Family Practice
04.1994 - 03.2025
Associates Degree - Business And Office Education
Boise State University
08.1987 - 05.1989
Dental Sealant Assistant
Delta Dental
Gooding High School