Hi, I’m
SUTAN SIAHAAN
Head Of Business Process Commercial
Jakarta Timur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
years of professional experience
Work History
PT Multi Artha Guna Insurance
Head of Busienss Process Commercial
06.2021 - Current
Job overview
- Ensure that the Process in the Business process Commercial can run smoothly
- Setup Goals and KPIs for all team member performances at Business Process Commercial
- Monitoring and reporting on a monthly basis the performance at Business Process Commercial
- Embody all initiatives regarding efficiency and effectiveness in the process in the Business Process Commercial.
- Dealing with regulations set by the government for non‑bank financial service companies.
- Responsible for All Project related to the Business Process Commercial Team.
- Monthly coordination with the underwriting, claims and finance teams.
- Streamlined operations for cost reduction through process optimization and efficiency improvements.
- Skilled at working independently and collaboratively in a team environment.
- People manager for a big number team (30 peoples)
PT Zurich Insurance Indonesia
Assistant Vice President
11.2018 - 04.2021
Job overview
- Head of Centralized Operation
- Job Desk:
- Heads the Underwriting services team which is a merger of the Underwriting Admin and Policy Owner Service
- Heads the Customer Call Center team
- Responsible for the project upload system to support online retail products (Tokopedia, Cekpremi, etc.)
- Setup Goals and KPIs for all team member performances at underwriting service and customer contact Center.
- Monitoring and reporting on a monthly basis the performance at underwriting service and customer contact Center.
- Dealing with regulations set by the government for non-bank financial service companies
- Responsible for the complaint handling team
- Embody all initiatives regarding efficiency and effectiveness in the process in the Underwriting service and Customer Contact Center
- Implementation Care System for Support Travel insurance and Supporting to change a core system AS400.
- People manager for a big number team (60 peoples)
PT Zurich Insurance Indonesia
Manager - Senior Manager
03.2012 - 11.2018
Job overview
- Head of Policy Owner Service
- Job Desk:
- Ensure that the Process in the Policy Owner Service can run smoothly
- Setup Goals and KPIs for all team member performances in the Policy Owner Service
- Monitoring and reporting on a monthly basis the performance of the Policy Owner Service team
- Prepare Standard Operating Procedures for each process in the team.
- Implementation of each project efficiency of the Group
- Set-up New Support System to order policy with Web base application
- Implementation Project Branch Printing for our Branch to cut cost and time.
- Improve the quality of team members' work by reducing errors.
- Transform our file system into Soft copy file
- Implementation E-Policy for simple package insurance to improve our service.
- Monthly coordination with the underwriting, claims and finance teams.
- People manager for a big number team (40 peoples)
PT Zurich Insurance Indonesia
Supervisor - Assistant Manager
03.2005 - 03.2012
Job overview
- Customer Service and Administration Commercial and Corporate
- Job Desk:
- Filling policy
- Handling telephone calls (receiving, answering & connecting telephone calls)
- Issue Marine Cargo Certificate
- Issue Property and Miscellaneous Policy
- Issue Motor Vehicle Certificate and Policy
- Issue Reinsurance Placement
- Manage my subordinate to issue Policy as per Service Level Agreement
- Follow up for client’s request, client’s complaint, etc
- Checking all Policy issuance
- Active Communication with every line of business underwriter
- Sending & receiving project electronic mail
- Making Stamp Duty Report for Policy Service
- Making reporting for Earthquake Pool Cession
- Maintaining co-operation with customers
- Keep confidential information and documents
- Assisting visit client services to handle inquiries
- Dealing with customers from the all of nationalities
- Serving as Administration Staff in order to do administration duties
- Supporting the Team Work in order to give policy service to clients.
- To maintain that Renewal Notice on timely to be submitted to clients
- Review and check Renewal Notice before sending to clients.
- Follow up renewal notice to Office Operation and ensuring it is sent and received by clients.
- Active to communicate with other division (claim Division, Accounting Division and Office Operation Division)
- Supporting in follow up any incomplete data.
- Supporting in any task given by Manager
- Able and willing to work in team spirit
- Maintain a good working co-ordination with other staffs internally and externally
PT Zurich Insurance Indonesia
Staff - Underwriting
01.2004 - 03.2005
Job overview
- Underwriting and Marketing Commercial and Corporate
- Job Desk:
- Underwrite any Marine Quotation
- Underwriter any Property and Miscellaneous Quotation
- Serving as Business Support Staff in order to do administration duties in marketing area.
- To maintain that Renewal Notice on timely to be submitted to clients
- Review and check Renewal Notice before sending to clients.
- Follow up renewal notice and ensuring it is sent and received by clients.
- Making Renewal Hits Ratio Report that contains information about numbers of Renewal/Lapsed Policy.
- Making Reports to Marketing people about list of Renewal Notice has been made and sent to Client.
- Prepare an Instruction Summary to be given to Policy Administration Division.
- Making Insurance Quotation/Proposal to Clients
PT Zurich Insurance Indonesia
Staff - Customer Service Administration
09.1997 - 01.2004
Job overview
- Underwriting and Marketing Commercial and Corporate
- Job Desk:
- Filling policy
- Handling telephone calls (receiving, answering & connecting telephone calls)
- Issue Marine Cargo Certificate
- Issue Property and Miscellaneous Policy
- Issue Motor Vehicle Certificate and Policy
- Issue Reinsurance Placement
- Sending document and Policy
- Follow up for client’s request, client’s complaint, etc
- Sending & receiving project electronic mail
- Making some reports
- Maintaining co-operation with customers
- Keep confidential information and documents
- Assisting visit client services to handle inquiries
- Dealing with customers from the all of nationalities
- Serving as Administration Staff in order to do administration duties
- Supporting the Team Work in order to give policy service to clients.
Education
AAUIJakarta, Indonesia
AAAIK from General Insurance
03.2009
Sekolah Tinggi Manajemen Asuransi TrisaktiJakarta, Indonesia
Sarjana Asuransi Kerugian from General Insurance
09.2008
Akademi Asuransi TrisaktiJakarta, Indonesia
Diploma 3 from General Insurance
09.2000
Skills
People Manager
Project Initiative and implementation
Customer service
Multitasking Abilities
Organization and time management
Problem-solving
Team management
Timeline
Head of Busienss Process Commercial
PT Multi Artha Guna Insurance
06.2021 - Current
Assistant Vice President
PT Zurich Insurance Indonesia
11.2018 - 04.2021
Manager - Senior Manager
PT Zurich Insurance Indonesia
03.2012 - 11.2018
Supervisor - Assistant Manager
PT Zurich Insurance Indonesia
03.2005 - 03.2012
Staff - Underwriting
PT Zurich Insurance Indonesia
01.2004 - 03.2005
Staff - Customer Service Administration
PT Zurich Insurance Indonesia
09.1997 - 01.2004
Sekolah Tinggi Manajemen Asuransi Trisakti
Sarjana Asuransi Kerugian from General Insurance
Akademi Asuransi Trisakti
Diploma 3 from General Insurance
AAUI
AAAIK from General Insurance
References
- Dian, Wibowo, dian.wibowo@zurich.co.id, 081584800304, PT Zurich Insurance Indonesia, Indonesia
- Wenda, Nabiel, 081510458240, PT Zurich Insurance Indonesia, Indonesia