Sutrisno Wijaya
Assistant Branch Manager
Surabaya
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Assistant Branch Manager PT
MUGI
Surabaya
01.2016 - Current
- Develop team salesman and assist Branch Manager to manage all salesman (I have 5 salesman and 1 supervisor)
- Manage sales, project, and every invoices from customer
- Resolved problems, improved operations and provided exceptional service.
- Forecast and set target for a month, quarterly, and yearly.
- Manage tender for Goverment project / private companies
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to Branch Manager / General Manager..
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Researched competitors' activities and products to uncover new trends
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Sales Manager
Indomarco Adi Prima
Banjarmasin, Borneo
08.2014 - 10.2015
- Set the monthly target companies each area
- Provide estimate of sales of each product for the next month
- Manage the sales team to achieve company targets (I have 5
- Supervisor and 35 Salesman in 15 areas / cities, in South Borneo)
- Check and manage every invoices from customers every week in order to keep the company cash flow remain healthy
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Researched competitors' activities and products to uncover new trends
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
MT Sales
Indomarco Adi Prima
Jakarta, Bogor, West Borneo
01.2013 - 07.2014
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Researched competitors' activities and products to uncover new trends
Education
Bachelor of Science - Informatic Engineering
Petra Christian University
04.2008 - 04.2012
Natural Science
Senior High School St. Agustinus
Kediri, East Java, Indonesia 01.2005 - 01.2008
Junior High School Petra
Kediri, East Java, Indonesia 01.2002 - 01.2005
Elementary School Petra
Kediri, East Java, Indonesia 07.1996 - 06.2002
Skills
Leadership
Business development and planning
Goals and performance
Marketing strategy
Sales Processes
Time management
B to B sales
Sales presentations
Relationship building
Coaching and mentoring
Product and service sales
Sales operation
Positive and upbeat
Analytical problem solver
Verbal and written communication
Empowers high-performing sales teams
Solution selling
Territory Management
Recruitment
Exceptional interpersonal communication
Order management
Timeline
Assistant Branch Manager PT
MUGI
01.2016 - Current
Sales Manager
Indomarco Adi Prima
08.2014 - 10.2015
MT Sales
Indomarco Adi Prima
01.2013 - 07.2014
Bachelor of Science - Informatic Engineering
Petra Christian University
04.2008 - 04.2012
Natural Science
Senior High School St. Agustinus
01.2005 - 01.2008
Junior High School Petra
01.2002 - 01.2005
Elementary School Petra
07.1996 - 06.2002