Travelling
Suwandi Manullang
Collection & Asset Recovery
Jl Pandan Permai V No 136 RT 016 RW 002 Petukangan Selatan Jakarta Selatan,DKI Jakarta
Summary
Ambitious Collection & Asset Recovery desiring to help companies get more money owed using tried and true tactics that work effectively. Eager to take on high-volume operations in bank industry.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Collection & Asset Recovery
Universal BPR Bintaro
08.2021 - Current
- Reduced losses to organization by proactively identifying high-risk accounts and developing customized recovery strategies.
- Mitigated risks by performing in-depth research on debtor creditworthiness and financial stability before initiating collection efforts.
- Collaborated with cross-functional teams to improve internal processes for asset recovery management.
- Established key partnerships with external agencies such as law enforcement, attorneys, and collection agencies for better collaboration during asset recovery efforts.
- Daily Report Collection & Asset Recovery to management for effective strategies and reducing account delinquencies while preserving customer relationships.
- Streamlined documentation processes, ensuring approval internal memo from BOD & BOC
- Responded to customer inquiries and provided detailed account information for settlement
- Documented interactions in computer database and updated information (NPL, AYDA, Estimation Completion)
Corporate Performance Management Staff
Universal BPR
06.2014 - Current
- Review and analyze daily & monthly report Management Information System (Booking Loan, Profit and Loss, NPL, Collection Rate, Funding, LDR, Cash ratio, Asset)
- Manage Business Plan and Corporate Strategy with report to Otoritas Jasa Keuangan
- Create cost allocation for Branch and Head Office
- Review and approval incentives calculation for achievement booking and collection branch target
- Checking and monitoring branch performance for actual vs annual target plan
- Create monthly branch performance and analyze to board of commissioners and directors (Profit, Asset, Booking loan, Funding, Cost and Benefit, NPL, Cash Ratio).
Customer Relationship Officer
Universal BPR
11.2013 - 06.2014
- Loan service for new customer
- Organized and prioritized work to complete loan credit assignments and approval to Top Management
- Checking and monitoring monthly performance loan costumer
- Brosuring and canvasing with daily report.
Marketing & Collection Support
Universal BPR
01.2013 - 11.2013
- Daily report update on the Scoreboard Marketing and Collection performance
- Prepare daily presentation appointment Marketing and Funding in morning briefing
- Desk Collection by phone and short message service for reminder costumer loan due date
- Support credit information and also deposits to new customer and other customer prospects
- Tracking and analyze Lending & Funding program on daily, weekly, and monthly.
Detection Fraud Control Credit and Debit Card
Permata Bank
02.2010 - 12.2012
- Analyze and confirm by phone & email cardholders to ensure use of credit cards transaction
- Create monthly reports transaction suspects fraud or stolen cards
- Initiation blocking access credit card for indicated suspect fraud or lost card.
Desk Collection
Permata Bank
12.2008 - 01.2010
- Confirm cardholder by phone for bill payment due date and ensure for payment
- Create payment report for incoming funds from cardholder
- Follow up on customers who are unable to pay bill statements.
- Developed customized payment plans tailored to debtor circumstances while maintaining alignment with corporate objectives
- Analyzed customer financial records to determine appropriate payment plan
Education
Bachelor Degree - Computer Practical and Programming
Universitas Budi Luhur
Jakarta 10.2003 - 05.2008
Graduate School -
SMU Negeri 3
Pekanbaru 05.2000 - 05.2003
Skills
Good organizational skills
Data Analysis
Microsoft Office Excel
Loans
Financial Reporting
Microsoft Office PowerPoint
Communication Skills
Monitoring processes
Risk Management
Personal Information
- Place of Birth: Riau
- Date of Birth: 06/09/85
- Nationality: Indonesian
Interests
Music
Football
Additional Information
IG : @swndimanullang
FB : swndimanullang
Timeline
Collection & Asset Recovery
Universal BPR Bintaro
08.2021 - Current
Corporate Performance Management Staff
Universal BPR
06.2014 - Current
Customer Relationship Officer
Universal BPR
11.2013 - 06.2014
Marketing & Collection Support
Universal BPR
01.2013 - 11.2013
Detection Fraud Control Credit and Debit Card
Permata Bank
02.2010 - 12.2012
Desk Collection
Permata Bank
12.2008 - 01.2010
Bachelor Degree - Computer Practical and Programming
Universitas Budi Luhur
10.2003 - 05.2008
Graduate School -
SMU Negeri 3
05.2000 - 05.2003