Suzanne Bushnell
Fort Lauderdale
Summary
Dynamic manager with extensive team coordination and employee training expertise. Proven track record in enhancing customer satisfaction and compliance management, ready to lead initiatives that drive operational excellence.
Overview
20
20
years of professional experience
Work History
Manager
Gug Underwater
Fort Lauderdale
09.2005 - 08.2025
- Assisted in daily operations by coordinating team schedules and resources.
- Helped develop training materials for new staff on operational procedures.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Education
Bachelor of Arts - Criminology/Psychology
University Of Texas
Austin05-1993
Skills
- Team coordination
- Employee training
- Customer satisfaction
- Compliance management
- Performance monitoring
- Recruitment strategies
Timeline
Manager
Gug Underwater
09.2005 - 08.2025
Bachelor of Arts - Criminology/Psychology
University Of Texas