SYAFITRI RUBIYANTI

• Negotiated contracts with clients that balanced profitability with excellent customer service standards
• Maintaining and developing with existing corporate clients
• Looking for new corporate clients
• Organizes Sales Account Division
• Daily job as Assistant Sales Manager, acting as Sales Manager because no Sales Manager
• Co-ordinate & Monitoring Ticketing Operational related booking corporate
• Maintain good relationship with corporate clients
• Monitoring Sales & Profit each corporate clients
• KPI & Sales Forecast pipeline corporate
• Managing needs of corporate clients such as contract negotiations
• Created & Monitoring SLA Booking
• Resolve customer problems and prevent other problems from arising
• Build long terms relationship with corporate clients
• Achieved sales targets consistently by driving daily sales activities and managing sales pipeline effectively
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in brand
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in brand

• Toko Sembako & Baby Shop

• Plans, Organizes, Direct and Controls the operations of Branch
• Co-ordinate and direct the activities of staff
• Responsible for the day operations of retails Branch
• Selling all travel product dealing with customer enquiries, liaising with

travel partners, tour operator and hotel

• Local Area Marketing (Promotions, Partnership,& Sponsorship with other party)
• . Managing Target, Cost and Profit of Branch
• . Managing & Motivating staff to meet targets and ensuring profitability of the Company
• Ordering sales literature, stationary & disposable to ensure the efficient running of the Branch
• Looking for new corporate client
• Maintaining and developing with existing corporate clients
• Ensuring all the SOP of the company run well in the Branch
• KPI for the Branch
• Maintaining good relationship with Management Office Mall of the Branch location

• Finding new Travel Agents Central Area of Jakarta & Tangerang to register on the portal TBO Holidays
• Maintaining and developing with existing Travel Agents
• Follow up Travel Agents to send document required
• Push Travel Agents to Sell TBO products

• Maintaining and developing relationships with existing customers
• Finding New prospects/client for company
• Acting as contract between company and its customer
• Negotiating the terms of agreement and closing sales

• Supervisor for Ancillary Revenue
• Set up & open a new bussines such as the Cargo cafe
• As the Manager of the Cargo cafe

• Having concept, develop and ensuring Tigerair Mandala branding is available and visible in public area, such as : Airport Area, Travel Agent, Ticketing Office and Call Center
• Develop and support Tigerair Mandala sales development strategy throughout Travel Agent, City Ticketing Office and Airport Ticketing Office
• Full responsible for Customer Engagement to get more sales income
• Single Event
• Special Event
• Exhibition
• Internal Event (Inaugural Flight, Tigerair Mandala event anniversary both in flight and ground, Ceremony during new aircraft arrived)
• Handling partnership and sponsorship with third parties
• Having concept, maintain and responsible for Tigerair Mandala merchandise, including its incoming and outgoing distribution
• Supporting Public Relations, Marketing & Sales day-by-day activities

• Handling customer's need for ticket booking and payment
• Ensure passengers to pay for their ticket ones its booked

• Making the lease renewal letter for the Tenancies
• Handling Tenants data on the internal system "TMS"
• Performing Filling System

• Selling women dresses including shoes and accessories

• Coordinate, supervise and maintain high motivation of Customer Relations Team
• Handling all passengers complaints through email, SMS, telephone and direct contact regarding Mandala suspend all of its operations effectively on January 13,2011 until July 29, 2011
• Providing Customer Service Monthly Report to TOP Management
• Managing Care Centre for employee's termination issues due to Mandala Airlines Business restructuring process
• Providing Care Centre Daily Report to TOP Management
• Dealing with Journalist who visits to Mandala Airlines Head Office
• Care Taker for Head of Corporate Communication

• Create and Develop Mandala's Service Standard and ensure Mandala's Service Standard applied in daily activities
• Complaints & Compliment Analyst
• Performed excellent service for VIP/VVIP passengers
• Reviewing Standard Service of Mandala's product (front liners services, call centre, telephone standard, and Mandala Priority)
• Reviewing Passenger Disruption Policy
• Maintain Ticket Regulation (Itinerary) wherever changes applied from TOP Level Management
• Develop Mystery Shopper Program to increase Mandala's quality services
• Handling feedback Card (Passenger comments)
• Handling Event & Sponsorship Internal and External
• Handling Corporate Social responsibility (CSR) Mandala

• Overcome Queries / Complaint via website
• Overcome Queries / Complaint via ceo@mandalaair.com
• Overcome Queries / Complaint via email/fax/letter
• Follow up complaint from all District all over Indonesia
• Handling Passengers complaint on newspapers
• Recovery services to all passenger

• Responsible for daily sales activities
• Create Daily sales report to Top Management
• Supervising ticketing staffs
• Handling customer for ticket booking and payment
• Handling complaint from passengers and ensure the complaint are solved

• Handling customer's need for ticket booking and payment
• Handling complaint from passengers and ensure the complaint are solved

• Welcoming guests
• Arranging meeting appointment among employees and high level management
• Managing traffic for operational vehicle usage