Muhammad Sofyan Syaori
IT System Administrator
Magelang
Summary
Dynamic IT professional with extensive experience at Badan Pengawas Obat Dan Makanan, excelling in desktop technical support and cybersecurity. Proven track record in reducing system downtime and enhancing network security through proactive monitoring and advanced threat detection. Strong problem-solving skills complemented by effective communication, ensuring seamless support and user satisfaction.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
IT Systems Administrator
Badan Pengawas Obat Dan Makanan
01.2025 - 06.2025
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
Cybersecurity Analyst
Badan Pengawas Obat Dan Makanan
03.2022 - 12.2024
- Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
- Enhanced network security by implementing advanced threat detection and prevention systems.
- Performed risk analyses to identify appropriate security countermeasures.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
- Optimized security monitoring processes by implementing automated tools for real-time threat detection and analysis.
- Conducted security audits to identify vulnerabilities.
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Improved system resilience with deployment of advanced firewalls and anti-malware software.
- Guided IT teams in secure configuration of hardware and software, minimizing vulnerabilities and compliance issues.
- Led cybersecurity awareness training sessions, increasing staff vigilance against phishing and social engineering attacks.
- Facilitated cross-departmental collaboration to ensure integration of security best practices in all IT projects.
IT Hardware Technician
Mitra Buana Komputindo
01.2018 - 12.2019
- Maximized equipment lifespan through thorough preventive maintenance routines.
- Assisted in hardware procurement, ensuring compatibility with existing systems and cost-effectiveness for the organization.
- Carried out proper disposal procedures for obsolete equipment, adhering to environmental regulations and data protection standards.
- Worked closely with software development teams during product testing phases to identify and address potential hardware compatibility issues, ensuring seamless integration upon release.
- Collaborated with IT team members to optimize system functionality, sharing knowledge on best practices in hardware maintenance.
IT Systems Administrator
Lidah Buaya Group
08.2014 - 02.2018
- Optimized virtual environments through careful management of resource allocations and workload balancing techniques.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
IT Help Desk Technician
Lidah Buaya Group
03.2014 - 08.2014
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Diploma III - Information Technology
Universitas Muhammadiyah Magelang
Magelang, Indonesia 08.2009 - 03.2013
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Remote support
System monitoring
Remote Access
Network troubleshooting
Software installation
Hardware and software installation
Windows administration
Server maintenance
Desktop troubleshooting
Virtualization technologies
VPN configurations
VPN setup and management
Timeline
IT Systems Administrator
Badan Pengawas Obat Dan Makanan
01.2025 - 06.2025
Cybersecurity Analyst
Badan Pengawas Obat Dan Makanan
03.2022 - 12.2024
IT Hardware Technician
Mitra Buana Komputindo
01.2018 - 12.2019
IT Systems Administrator
Lidah Buaya Group
08.2014 - 02.2018
IT Help Desk Technician
Lidah Buaya Group
03.2014 - 08.2014
Diploma III - Information Technology
Universitas Muhammadiyah Magelang
08.2009 - 03.2013