Syble DeLaRosa Kranig
Caldwell
Summary
Results-driven customer service professional with a track record of leading teams to consistently achieve top 5% company Key Performance Indicator (KPI) scores. Demonstrates strong leadership and problem-solving skills, fostering exceptional customer experiences while maintaining high operational standards.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Manager
Panda Express
10.2020 - 07.2026
- Consistently ranked in the top 5% of company Key Performance Indicators (KPIs).
- Led team of approximately 30 associates, fostering collaboration and accountability.
- Coached team members, enhancing customer satisfaction and operational performance.
- Resolved customer concerns, strengthening relationships and ensuring customer loyalty.
- Coordinated scheduling and staffing for daily operations, ensuring adequate coverage and efficient workflow.
- Maintained high standards for productivity, accuracy, and customer service.
- Quick learner who adapts easily to new systems, equipment, and procedures.
- Adapted to various outdoor environments, performing tasks effectively regardless of weather conditions.
- Strong mechanical aptitude and hands-on troubleshooting experience, including independently rewiring damaged lighting systems.
Education
High School Diploma -
Kuna High School
Skills
- KPI Achievement
- Customer Service Excellence
- Team Leadership & Coaching
- Performance Management
- Training & Mentoring
- Conflict Resolution
- Problem Solving
- Time Management
- Adaptability
- Microsoft Office
- Inventory Management
- Communication
Additional Qualifications
- Comfortable working outdoors in all weather conditions.
- Strong mechanical aptitude and hands-on troubleshooting experience, including independently rewiring damaged lighting systems.
- Quick learner who adapts easily to new systems, equipment, and procedures.
Certification
- OSHA 10
- Servsafe
- Word, Powerpoint, and Excel
Timeline
Assistant Manager
Panda Express
10.2020 - 07.2026
High School Diploma -
Kuna High School