SYDNEY LONG
Boise
Summary
Dedicated and results-driven Communications graduate with a Bachelor's degree seeking a challenging role in management or a communication-focused office position. Possessing over two years of experience as a Barista Trainer at Starbucks, as well as over a year of experience in the Supervisor position. I have honed my exceptional communication skills by effectively engaging with customers and addressing their needs. Since being hired as a Personal Banker, I landed a promotion within six months of being in my position and quickly gained my NMLS license to become a loan originator. Proficient in creating positive customer experiences, I excel in fast-paced environments, showcasing strong teamwork and leadership abilities. Eager to leverage my interpersonal and organizational skills to contribute to a dynamic team and drive success in a collaborative workplace.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Personal Banker
Washington Trust Bank
Boise, ID
05.2025 - Current
- Provided personalized banking solutions to enhance customer satisfaction and loyalty.
- Managed daily transactions, ensuring compliance with banking regulations and internal policies.
- Trained and mentored junior bankers on best practices in customer service and product knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed and originated loans for clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Shift Supervisor
Starbucks
Boise, ID
10.2021 - Current
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Completed opening and closing duties utilizing appropriate checklists, as well as handling money.
- Built and maintained positive relationships with supervisors, co-workers and guests.
- Supervised daily production activities to ensure efficiency and safety compliance.
- Facilitated communication between management and staff, acting as a liaison for concerns and suggestions.
- Assisted in budget preparation, monitoring expenditures related to production operations.
- Maintained accurate inventory records, ensuring availability of necessary materials.
- Collected payments and provided accurate change.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Waitress
Patriots Landing Retirement Community
DuPont, WA
03.2018 - 08.2019
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Informed customers about specials, upselling additional food and drink items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Bachelor of Arts - Communications
Boise State University
Boise, ID05-2023
Skills
- Employee Performance Management
- Effective Communication skills
- Teamwork and Coordination
- Training Background
- Leadership Experience
- Positive Attitude
- Strong Work Ethic
- Customer service
- Relationship building
- Loan processing
Certification
- CNP - Certified Notary Public
Interests
Some hobbies that I enjoy are reading, snowboarding, and anything outdoors Hiking, camping, running, and discovering new places are what make my days more special
Timeline
Personal Banker
Washington Trust Bank
05.2025 - Current
Shift Supervisor
Starbucks
10.2021 - Current
Waitress
Patriots Landing Retirement Community
03.2018 - 08.2019
Bachelor of Arts - Communications
Boise State University
Awards
Obtained an award for Partner of the Quarter as a Shift Supervisor for going above and beyond, as well as creating a safe and well communicated environment for my fellow co-workers. Acting with integrity and taking strides for excellence.