Sydni Southwick
Firth
Summary
Dynamic leader with a proven track record at Alpine Veterinary Management, adept in organizational development and change management. Excelled in fostering alignment and operational excellence, mentoring teams, and promoting a positive culture. Skilled in management team leadership and relationship building, achieving significant operational improvements and cost savings.
Overview
10
10
years of professional experience
Work History
Chief Operating Officer
Alpine Veterinary Management
01.2023 - Current
- Support multiple hospitals and strive to identify synergies and foster alignment to achieve and sustain operational excellence.
- Mentor multiple practice managers by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings, across multiple sites.
Hospital Administrator
Alpine Animal Hospital
12.2020 - 01.2023
- Oversaw regulatory compliance measures across various departments, ensuring adherence to laws governing healthcare organizations at all levels of operation.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed educational partnerships with most veterinary schools in the US to be an approved externship site for veterinary students.
- Increased quality of candidates sourced by leveraging advanced sourcing techniques and tools.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Practice Manager
Alpine Animal Hospital
06.2019 - 12.2020
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Veterinary Technician
Alpine Animal Hospital
09.2014 - 06.2019
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Education
High School Diploma -
Highland High School
Pocatello, ID06-2012
Skills
- Management
- Organizational development
- Change management
- Leadership and people development
- Relationship and team building
- Management team leadership
Timeline
Chief Operating Officer
Alpine Veterinary Management
01.2023 - Current
Hospital Administrator
Alpine Animal Hospital
12.2020 - 01.2023
Practice Manager
Alpine Animal Hospital
06.2019 - 12.2020
Veterinary Technician
Alpine Animal Hospital
09.2014 - 06.2019
High School Diploma -
Highland High School
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