Tacia Dilworth
Mountain Home
Summary
Dynamic professional with extensive experience at Ironwood Insights Group, excelling in data collection and client interaction. Proven ability to lead training sessions and manage teams effectively. Skilled in data entry and problem-solving, ensuring high-quality outcomes in diverse environments. Committed to confidentiality and delivering exceptional customer service.
Overview
2026
2026
years of professional experience
Work History
Interviewer
Ironwood Insights Group
Executed data collection initiatives within medical institutions.
Executed surveys across diverse business sectors.
Trainer / Supervisor
Ironwood Insights Group
12.2018 - Current
Conducted training sessions for new hires on phone interviewing techniques.
Led interview process to select qualified candidates.
Managed team during weekend shifts.
Education
Full Service Cosmetology - Cosmetology
Mr. Juan's College of Hair Design
Twin Falls, ID10.1994
High School Diploma - Not Applicable
Glenns Ferry High School
Glenns Ferry, ID05.1992
Skills
- Data entry
- Interviewing clients
- Telephone etiquette
- Data collection
- Customer service and assistance
- Inbound and outbound calls
- Assertiveness
- Open-mindedness
- Data verification
- Following direction
- Client interaction
- Recordkeeping
- Typing and written communication
- Confidential data protection
- Administering interviews
- Type training
- Problem-solving
- Detail-oriented
- Microsoft office
- Customer service
- Computer skills
- Survey question interpretation
- Team leadership
- CRM software
- Phone and email etiquette
Timeline
Trainer / Supervisor
Ironwood Insights Group
12.2018 - Current
Interviewer
Ironwood Insights Group
Full Service Cosmetology - Cosmetology
Mr. Juan's College of Hair Design
High School Diploma - Not Applicable
Glenns Ferry High School
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