Takisha Walker

• Create content for monthly newsletters, website pages, and social media platforms
• Supported workflow of daily administrative tasks to achieve targets and deadlines
• Coordinate family service programs and provide resources for families in need
• Contributed to the development of program policies and procedures, ensuring compliance with state regulations and best practices.

• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Collaborated with team members to achieve daily sales goals and exceed performance targets.
• Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.

• Produced original material for publication in flyers, promotional materials, and blog posts.
• Managed calendar of organizational and community events.
• Provided editorial support and prepared manuscripts, pamphlets, handbooks, newsletters, brochures, training materials, news releases, articles, policies, and reports.
• Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs.

• Managed Facebook, Twitter, and Instagram platforms, creating and curating content to engage with our audience effectively.
• Strategized and crafted effective press releases to maintain a positive corporate image, ensuring our messaging was consistent and aligned with our brand values.
• Demonstrated excellent interpersonal and problem-solving skills to address any issues during game nights.
• Proved successful working within tight deadlines and a fast-paced environment.

• Verified availability and checked details with care to avoid guest complaints.
• Focused on customer satisfaction throughout interactions, offering timely, accurate information and answering broad-ranging questions.
• Handled escalated guest concerns in person to uphold the property's reputation for service excellence.
• Collaborated with various departments to ensure seamless coordination of guest needs and requests.

• Applied knowledge and understanding of communication principles when assisting the team during draft day and media interviews.
• Created strong media relationships to further public relations goals.
• Created recruiting material for prospective recruits prior to the NBA draft.
• Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.

• Managed Facebook, Twitter, and Instagram platforms, creating and curating content to engage with our audience corporate image, ensuring our messaging was conveyed effectively.
• Curated social media content and produced game notes for 27 games.
• Developed the new 'Kids Club' initiative, which significantly increased organizational revenue by attracting more families to our games.
• Organized a philanthropic event with Teach 4 America to give back to the community.

Selected among 35 participants for front o ce boot camp, held in conjunction with the NBA Summer League in Las Vegas. The individual track included informational and firsthand training about social media and digital branding with Dennis Rodgers from the L.A Clippers.

• Provided exceptional customer service to all visiting teams, creating a welcoming environment that fostered positive relationships with other institutions.
• Coordinated coach's and players' press release conferences.
• Coordinated social media communications across all platforms and website pages.
• Organized the 2016 "Step Up Challenge" with Blue Cross of Idaho to promote the importance of physical activity with youth.