Talia Schmidt

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• Greeted guests with friendliness and professionalism.
• Adhered to state regulations regarding serving alcohol responsibly.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Cleansed glasses with sanitizing solution after each use.
• Greeted customers and provided excellent customer service.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Organized storeroom inventory of supplies such as cups, napkins, straws.
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• Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Developed good working relationships with fellow employees as well as patrons through effective communication.
• Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
• Assisted in setting up the bar for service shift.
• Performed opening and closing duties including restocking supplies.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Kept track of all orders made by customers and communicated them promptly to kitchen staff.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Resolved customer complaints in a professional manner.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Upsold customers from shelf to premium brands to help boost sales.
• Collected and organized daily till totals and tips.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.

• Developed individualized care plans with input from clients and their families.
• Counseled clients on available resources within the community that could help meet their needs.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Maintained accurate case records and documentation according to agency guidelines.
• Maintained up-to-date case records with case activity status.
• Assisted individuals with eligibility for available benefits.
• Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Maintained up-to-date knowledge of recruitment trends, best practices, industry standards, and labor market conditions.
• Assisted in developing training materials related to recruitment processes.
• Assisted in onboarding new hires by providing orientation materials and relevant paperwork.
• Organized career fairs and other events to promote employer brand awareness among potential applicants.
• Informed job applicants of duties and responsibilities, compensation, and benefits.

Service Delivery/Eligibility Decisions Experience:
· Review and determine eligibility for the Supplemental Nutrition Assistance Program, cash
assistance, and Health Care Assistance Programs.
· Apply complex policies, procedures, and legal requirements.
· Provided direct customer service either by face-to-face interactions or via telephone and/or
mail.
· Proficient in conducting and documenting sensitive fact-finding interviews.
· The ability to manage large caseloads under strict timelines, while meeting quality standards,
and documenting case actions.

Interpersonal Abilities:

· Experience with personal interaction (face-to-face and/or via telephone, mail, or email) with
customers and related agencies/individuals when intimate household circumstances are
being addressed.
· Skillful in dealing with individuals who are in stressful situations from varying
cultural/socioeconomic backgrounds and de-escalating emotionally charged situations.
· Demonstrated flexibility in adapting to changing, priorities and processes.

Policy/Technical Skills:

· Gather, verify, interpret, and act on personal information from various sources to case
actions.
· Develop, adapt and maintain management systems to support workload activities and meet
federally mandated outcome/reporting requirements.
· Perform complicated analytical problem resolution and insure data quality in automated
system
· Demonstrated proficiency in automated systems and the ability to enter large amounts of
demographic information and case documentation into automated records.
· Demonstrated exercising judgment in applying various complex policies and processes.