Tammy S. Brown
Twin Falls
Summary
Life-long hospitality professional seeking to utilize her skills and experience in a work from home position with a progressive and exciting new field.
Overview
7
7
years of professional experience
Work History
Executive Casino Host
Penn National Gaming
Jackpot
09.2024 - 05.2025
- Cultivating strong professional relationships.
- Provided exceptional service to VIP players.
- Managed guest booking and reservation systems.
- Increased client engagement through innovative gaming incentives.
- Boost facility engagement.
- Compiled comprehensive directory of customer data.
- Enhanced engagement leading to higher player loyalty.
- Strengthened customer relations through attentive service interactions.
- Hosted player events.
- Mingled with attendees ensuring a positive guest experience.
Director of Sales and Marketing
Tru By Hilton
Lehi
08.2021 - 07.2024
- Developed robust community connections via active involvement with local Chambers of Commerce.
- Conducted engaging sales presentations for potential clients.
- Facilitated communication with clients for sustained development.
- Provided operational support to Hotel General Manager in managing hotel team.
- Engaged in networking events with local business leaders.
- Represented the Point of the Mountain Chamber at various community events.
Community Sales Manager
Regus Business Center
Lehi
02.2021 - 09.2021
- Ensured smooth facility functionality and maintained high client satisfaction.
- Facilitated client satisfaction by fostering an environment suitable for business needs.
- Cultivated bonds with current clientele and their customers.
- Ensured workplace safety and cleanliness in response to COVID epidemic.
Corporate Logistics & Quality Assurance Specialist
In-Group Hospitality
Lehi
08.2019 - 03.2020
- Boosted brand consistency and service excellence at various hotels by executing strategic improvements and monitoring standards.
- Facilitated efficient decision-making processes for senior executives including CEO and COO.
- Planned and executed multiple company wide and corporate office functions including General Manager Conference, Sales Leadership Conference and holiday parties and gift giving.
Director of Quality Compliance
The ROHM Group
Marrietta
01.2018 - 01.2019
- Provided corporate support to uphold brand integrity and improve service quality at numerous hotel locations.
- Participated in the opening of three brand locations for Hampton by Hilton, Marriott Aloft, and Comfort Inn and Suites.
- Hands on inspection and improvement of multiple property operations during multiple property management changes
- Developed comprehensive manual to guide General Managers in corporate settings.
Education
Associate of Applied Science - Hotel/Restaurant Management
College of Southern Idaho
Twin Falls, ID07-1990
Skills
- Guest relations
- Consultative Support
- Public Speaking
- Project Management
- Product Improvement
- Service Improvement
- Training Facilitation
- Brand Management
- Revenue Maximization
- Customer engagement
- Networking skills
- Service quality
- Client retention
- Relationship building
- Attention to detail
- Continuous improvement
- Public Relations
- Patience and empathy
- Adaptability
- Professional demeanor
- Emotional Intelligence
Timeline
Executive Casino Host
Penn National Gaming
09.2024 - 05.2025
Director of Sales and Marketing
Tru By Hilton
08.2021 - 07.2024
Community Sales Manager
Regus Business Center
02.2021 - 09.2021
Corporate Logistics & Quality Assurance Specialist
In-Group Hospitality
08.2019 - 03.2020
Director of Quality Compliance
The ROHM Group
01.2018 - 01.2019
Associate of Applied Science - Hotel/Restaurant Management
College of Southern Idaho
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