Tannya Cluff
Boise River Insurance
Boise
Summary
Experienced Insurance Professional specializing in Commercial and Personal Lines Insurance. Achieved success in sales and account management through effective team leadership and independent initiative. Focused on risk assessment, policy management, and client relations, delivering reliable service and adapting to evolving market demands.
Work History
P&C/Commercial Insurance Producer
- Marketing, sales, and service of personal and commercial lines insurance. Gathered client information and assessed risk for optimal placement with carriers. Educated clients on various coverage options to enhance their understanding and decision-making.
- Developed tailored insurance solutions based on client needs and risk assessments.
- Established and nurtured relationships with clients to enhance retention rates.
- Conducted comprehensive market analysis to identify competitive insurance products.
P&C/Commercial Insurance Director
- Hired to establish and grow Property/Casualty & Commercial Insurance Department for large independent insurance agency. Responsible for analyzing and attaining Insurance carrier contracts, building and managing a successful sales and customer service team, developing strategies to ensure profitable growth, team building, providing on-going training, and completing annual performance reviews.
- Led strategic initiatives to enhance customer service and optimize claims processing workflows.
- Developed and implemented operational policies to improve efficiency and compliance across departments.
- Mentored team members, fostering a culture of continuous improvement and professional development.
Agency Owner
- Operated Allstate Agency, delivering auto, home, commercial, and life insurance solutions. Recruited, trained, and managed sales and customer service staff to enhance service quality.
- Developed tailored insurance solutions to meet client needs and preferences.
- Managed daily operations, ensuring adherence to compliance and regulatory standards.
- Trained and mentored staff on product offerings and customer service practices.
Education
Bachelor of Science - Business Management and Communication
Insurance License
Property, Casualty, Health, Life, & Disability license since 1994
Skills
Insurance network management
Sales team collaboration
Sales strategy development
Risk management implementation
Customer relationship management
Relationship cultivation
Sales operations
Sales strategy improvement
Dependable service delivery
Staff recruitment
Relationship cultivation
Negotiation skills
Adaptability
Dependability
Adaptability and rapport building
Community Involvement
- Idaho Mastiff Rescue, Inc., Idaho Mastiff Rescue, Inc. is a 501(c)3 non-profit organization dog rescue located in Boise ID. Assists and rehomes Mastiffs that have been abused, neglected, or surrendered and placing them in safe homes., Founder/President, Boise, ID, Recruiting and training volunteers, marketing, and fundraising. Pursue opportunities and organize events to increase donations.
- Southwest Ada County Alliance (SWACA), Board of Director (Vice President), Represent and educate area residents about the Boise Comprehensive Plan and future growth and development in Boise ID. Work closely with Boise City Council/Ada County Commissioners, Boise City & Ada County Planning & Zoning, and ACHD on issues concerning growth, property development, traffic, and zoning ordinances., Organize SWACA’s annual National Night Out event that focuses on neighborhood safety and crime prevention. Past guest speakers include Boise City Mayor, Chief of Police, Fire Dept. Chief, Boise City Council members, and ACHD Commissioners. Family fun event that promotes safety through neighborhood involvement and effective communication., Successfully obtained $590,000 of grant money through Energize Our Neighborhood and Boise City. Funds were used to build Molenaar Park’s Dog Park, pave a walking path, build two covered picnic shelters, and kids splash pad.
Timeline
Idaho, Oregon, & Utah Department of Insurance
Insurance License
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Agency Owner
Allstate Insurance
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P&C/Commercial Insurance Director
Insurance Pros
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P&C/Commercial Insurance Producer
Boise River Insurance
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Boise State University
Bachelor of Science from Business Management and Communication
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