Tarik Dzanic
Boise
Summary
Dynamic and results-oriented professional with proven expertise in customer service and sales, honed at companies like Best Buy. Excelled in stress tolerance and problem-solving, significantly enhancing customer satisfaction and retention. Skilled in CRM software and teamwork, adept at streamlining processes for peak efficiency. Achieved consistent sales targets through exceptional service and empathy.
Experienced customer service professional prepared for this role with strong focus on team collaboration and achieving results. Skilled in conflict resolution, multi-tasking, and communication. Reliable and adaptable, ensuring seamless operations in fast-paced environments. Known for delivering high-quality service and meeting customer needs efficiently.
Overview
3
3
years of professional experience
Work History
Virtual Service Center Agent
Idaho Central Credit Union
07.2023 - Current
- Increased customer retention by delivering exceptional service and promptly resolving complaints or concerns.
- Maintained up-to-date knowledge of company offerings, enabling the provision of accurate information to customers.
- Streamlined workflow processes by identifying inefficiencies within the service center agent role, leading to improved productivity levels across the team.
- Used Microsoft Office Suite products on my day-to-day. Ranging from Word, Excel, Outlook, and PowerPoint.
- Handled high-stress situations calmly and effectively, maintaining composure while successfully addressing customer concerns.
Sales Advisor
Best Buy
10.2024 - 01.2025
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Shift Lead
Fred Meyer
08.2021 - 05.2022
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT09-2027
Skills
- Stress tolerance
- Empathy and patience
- Complaint handling
- CRM software
- Teamwork and collaboration
- Problem-solving
Timeline
Sales Advisor
Best Buy
10.2024 - 01.2025
Virtual Service Center Agent
Idaho Central Credit Union
07.2023 - Current
Shift Lead
Fred Meyer
08.2021 - 05.2022
Bachelor of Science - Cybersecurity
Western Governors University
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