Tasha Marcelletta
Caldwell,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Detail and quality oriented. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Production Operator Lead
Molex
Caldwell, ID
04.2025 - Current
- Monitored quality control processes to maintain high standards in product output.
- Collaborated with team members to streamline workflows and enhance productivity.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
- Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Documented production information via daily system logs and discussed issues with management.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
Production Operator
Molex
Caldwell, ID
06.2024 - 04.2025
- Operated production machinery, ensuring adherence to safety and quality standards.
- Collaborated with team members to optimize workflow and increase efficiency.
- Documented production information via daily system logs and discussed issues with management.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
CATB-Production
Wells Enterprises
Le Mars, IA
06.2023 - 04.2024
- Keep operations area neat and orderly to minimize obstacles.
- Move items between machines and conveyors to meet production needs.
- Reduce health and safety risks with adherence to safety protocols and PPE requirements.
- Assisted in setting up production lines for manufacturing processes.
- Reported any issues to supervisor immediately for resolution.
- Communicated with team members regarding tasks assigned during shift.
Assembler
FiberGuide
Caldwell, ID
08.2022 - 06.2023
- Completed accurate assembly work by positioning and aligning components.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Operated precision tools and equipment to perform dimensions without error.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Suggested operational modifications to improve quality and production times and reduce costs.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Recorded and reported product damages and malfunctions for supervisor review.
- Tracked material inventories and ordered new parts to prevent shortages.
Retail Merchandiser and Low Unit of Measure Picker
Elwood Staffing
Nampa, ID
02.2022 - 08.2022
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Communicated and coordinated execution of planograms with store management.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed promotional material such as signs and banners.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Placed prices and descriptive signage to enhance displays and promote items.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Limited damage to products and orders by using care when choosing items.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Weighed and measured products and materials to meet regulatory requirements.
- Pulled and packed product using various tools and equipment to meet order goals.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Isolated damaged items to predefined marked area to report to supervisors.
- Shifted and moved products inside delivery vehicles to stack properly for safe transportation.
Account Expert
T-Mobile
Meridian, ID
11.2018 - 02.2022
- Answered inbound calls to facilitate customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- Documented details of every call.
Technical Solutions Representative
DXC Technologies
Boise, ID
09.2017 - 11.2018
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls and emails.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Supported customers with online billing, access and account issues.
Claims Service Specialist
Allstate Insurance
Yuma, AZ
03.2007 - 11.2013
- Reviewed and processed incoming claim documents for accuracy and completeness.
- Provided guidance and support to customers on the status of their claims.
- Adhered to state regulations regarding insurance coverage requirements when processing claims.
- Collaborated with external vendors to obtain necessary information for successful claim resolution.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
Education
Some College (No Degree) - Psychology, Organizational Behavior
Colorado Technical University
OnlineSome College (No Degree) - Psychology
Ashford University
OnlineHigh School Diploma -
Las Vegas High School
Las Vegas06.2002
Skills
- Resourceful
- Effective communicator
- Accurate and detailed
- Strong interpersonal skills
- Strong organizational skills
- Fast learner
- Product assembly
- Production Line Collaboration
- Problem-solving abilities
- MS Office proficiency
- Courteous demeanor
- High-energy attitude
- Conflict mediation
- Active listener
References
References available upon request
Accomplishments
- Promoted to Production Operator Lead position at Molex due to my work ethic, integrity, and attitude.
Timeline
Production Operator Lead
Molex
04.2025 - Current
Production Operator
Molex
06.2024 - 04.2025
CATB-Production
Wells Enterprises
06.2023 - 04.2024
Assembler
FiberGuide
08.2022 - 06.2023
Retail Merchandiser and Low Unit of Measure Picker
Elwood Staffing
02.2022 - 08.2022
Account Expert
T-Mobile
11.2018 - 02.2022
Technical Solutions Representative
DXC Technologies
09.2017 - 11.2018
Claims Service Specialist
Allstate Insurance
03.2007 - 11.2013
Some College (No Degree) - Psychology, Organizational Behavior
Colorado Technical University
Some College (No Degree) - Psychology
Ashford University
High School Diploma -
Las Vegas High School