Microsoft 365 Suite
Tate Anderst
Meridian
Summary
As a Service Desk Technician with comprehensive experience in conducting operations for the Navy Enterprise Service Desk, I excel in providing technical support and in depth troubleshooting practices for all users. I have a strong background in customer support with an emphasis on inbound call requests. I've attained these skills from multiple industries. From Technical, to medical, and food service. I am very adaptable, and used my knowledge of standard operating systems and network protocols to excel at my previous position, and to secure a Comptia Security + Certification.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enterprise Service Desk Technician
Leidos
03.2023 - 02.2025
- Conducted operations in support of the Enterprise Service Desk and existing Service Desks
- Executed scripts, produced detailed tickets, and conducted audits for IT services management
- Provided Tier I and II technical support for software, hardware, and network issues
- Provided service for Office 365 products such as Outlook
- Performed connectivity troubleshooting, including Azure VPN and domestic or commercial wireless networks
- Provided assistance to users operating in a Microsoft virtual machine environment
- Used Active Directory and Power Apps to manage user accounts and permissions, reset passwords, and verified users according to navy standards
- Analyzed incoming requests, prioritized actions, and resolved problems efficiently
- Collaborated with team members to restore services and identify core issues affecting users navy wide
Inbound Supplies Representative
Tandem Diabetes Care Inc.
09.2021 - 02.2023
- Managed inbound calls for insulin pump supplies orders
- Collaborated with departments for financial and insurance clarity for patients
- Oversaw the order process to ensure timely shipments
- Delegated tasks among team members through department inbox
- Addressed escalated patient issues effectively
- Assisted new agents in group and one on one training and shadowing sessions
Online Grocery Department
Walmart
02.2021 - 09.2021
- Efficiently assembled orders for multiple customers simultaneously
- Ensured accurate placement and delivery of orders
- Assisted customers with locating desired items on the sales floor
- Maintained orderly and visually appealing shelves for customer and staff convenience
- Engaged with customers during order delivery and vehicle loading
Inside Pizza Maker and Delivery Driver
Dominos
06.2018 - 01.2021
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Ensured punctuality for all deliveries
- Managed food line in absence of manager
- Ensured product was up to standards before final preparation and delivery
Education
Associate of Applied Science - Software Development
College of Western Idaho
Boise, ID05-2019
High School Diploma -
Kuna High School
Kuna, ID05-2018
Skills
- Technical support
- Advanced troubleshooting
- Customer service
- Ticketing software
- Adaptability
- Executing scripts
- Network and wireless support
- Remote assistance
Certification
- Comptia Security + Certification
Software
Windows OS
Active Directory
Microsoft Endpoint Configuration Manager (MECM)
Microsoft Remote Desktop
Azure VPN
Timeline
Enterprise Service Desk Technician
Leidos
03.2023 - 02.2025
Inbound Supplies Representative
Tandem Diabetes Care Inc.
09.2021 - 02.2023
Online Grocery Department
Walmart
02.2021 - 09.2021
Inside Pizza Maker and Delivery Driver
Dominos
06.2018 - 01.2021
Associate of Applied Science - Software Development
College of Western Idaho
High School Diploma -
Kuna High School
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