Tatyanna Hernandez
Meridian
Summary
I'm an active learner who can thrive in many different environments and I strive to gain as much knowledge and insight from the people I get to work alongside. I bring amazing time management skills, different communication styles, and a willingness to help those around me to the table. I'm excited to take on this new role with your company!
Overview
5
5
years of professional experience
Work History
Funding Specialist
American Credit Acceptance
07.2024 - Current
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Self Employed
DoorDash
03.2020 - Current
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
Collections Agent
Citi Bank
10.2022 - 12.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Deli
Albertsons
02.2022 - 10.2022
- Provided professional services and support in a dynamic work environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
Personal Shopper
Walmart
02.2021 - 02.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
Diploma -
Ridgevue High School
Nampa, ID12-2021
Skills
- Attention to detail
- Funding compliance
- Customer relationship management
- Debt collection strategies
- Inventory management
- Effective communication
- Conflict resolution
- Employment verification
- Multitasking
- Reliability
Languages
English – Fluent
Spanish
Limited Working
Timeline
Funding Specialist
American Credit Acceptance
07.2024 - Current
Collections Agent
Citi Bank
10.2022 - 12.2023
Deli
Albertsons
02.2022 - 10.2022
Personal Shopper
Walmart
02.2021 - 02.2022
Self Employed
DoorDash
03.2020 - Current
Diploma -
Ridgevue High School
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