Unit Manager
PT Permodalan Nasional Madani (persero)
01.2012 - 02.2016
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Implemented innovative marketing initiatives for increased brand visibility and customer engagement.
- Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
- Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
- Mentored junior staff members, supporting their professional growth within the organization.
- Balanced risk management with strategic objectives to optimize overall business performance outcomes.
- Developed strong team dynamics through regular communication, resulting in improved performance.
- Enhanced employee skills with targeted training programs, contributing to a high-performing workforce.
- Conducted detailed market analysis for informed decision-making and strategic planning.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Championed process improvements that resulted in increased operational efficiency and reduced overhead expenses.
- Led the development of new product offerings, expanding the company''s market share and revenue streams.
- Facilitated cross-functional collaboration, fostering an environment of teamwork and innovation.
- Increased efficiency by implementing new business unit strategies and streamlining operations.
- Negotiated contracts with vendors for cost-effective procurement of goods and services.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.