TAUFIK HIDAYAT
Bogor
Summary
Proven Sales Manager with a strong background in logistics and aviation. Delivered significant growth through effective sales pipeline management, team leadership, and innovative strategy development. Focused on fostering client relationships and enhancing operational efficiency. Skilled in market research, sales strategy development, and sales process implementation, ensuring customer satisfaction and repeat business.
Overview
18
18
years of professional experience
Work History
Sales Manager
FL Technics Indonesia
Jakarta, Dki Jakarta Jakarta
04.2021 - Current
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Negotiated favourable terms with suppliers and partners, reducing costs and improving profit margins.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
PROCUREMENT & INVENTORY MANAGER
PT. Transnusa Aviation Mandiri
Jakarta
04.2019 - 04.2020
- Reviewed contracts for repair services and managed procurement and pooling of spare parts and tools in collaboration with Legal Department.
- Ensure that all spares, materials and tools held at all warehouse are properly segregated, packed, racked, controlled and documented in such a manner so as to comply to the company policy and regulatory requirement and Implement FIFO system for All spares and materials are issued.
- Arranged and ensured timely delivery of all incoming and outgoing spare parts shipments, both domestic and international.
- Trained and guided employees on performance standards while developing and coordinating systems, policies, procedures, and productivity standards.
- Collaborated with Planning and maintenance to review material and tool forecasts for maintenance checks every three months and annually based on pre-drawn lists.
- PT TransNusa Aviation Mandiri, operating as TransNusa Aviation Mandiri, usually shortened to TransNusa, is an Indonesian domestic airline serving the east of Indonesia, Mainly Nusa Tenggara and southern Sulawesi. Its main base is El Tari Airport, Kupang. It was launched in August 2005 serving various destinations from Kupang, Timor.
LOGISTICS MANAGER
PT. Indonesia Defence Services
Jakarta
09.2018 - 04.2019
- Develop and implement a robust logistics strategy according to project requirements. This includes inbound material handling, warehousing, material presentation to manufacturing operations, packaging, shipping, storage of items/tools, transportation management.
- Managed inventory process to maintain optimal levels and minimise aging of obsolete or off-spec hardware and ingredients, including monitoring shelf life of stored parts.
- Facilitated collaboration and communication with engineering, project managers, finance, human resources, and strategic partners to align logistics activities with project goals.
- Evaluated and improved vendor performance to ensure compliance with quality standards and adherence to Quality and Safety Division requirements.
- Managed budgets for procurement department to ensure financial efficiency.
- Develop and implement purchasing and contracts management instructions, policies, and procedures.
- Providing comprehensive MRO (Maintenance, Repair and Overhaul) services for any aircraft configuration which includes our services for turbine and piston engines, propellers, blades, components and avionics.
SALES SUPPORT SPECIALIST
PT. Avia Technics Dirgantara (FL Technics Indonesia)
Jakarta
01.2018 - 09.2018
- Provided data and guides to support sales team in preparing sales tune channel.
- Managed revenue tracking list and revenue report to supply essential information for Sales Director's monthly report.
- Developed and monitored performance sales indicators on a weekly and monthly basis.
- Liaise with account managers to develop specific sales strategies.
- Review pending orders and specific customers' requests to ensure excellent customer service and customer experience.
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
- FL Technics is a global provider of aircraft maintenance, repair and overhaul (MRO) services. The company is part of Avia Solutions Group - an international aviation holding with more than 30 subsidiaries globally.
COMMERCIAL OPERATIONS MANAGER
PT. Airbus Helicopters Indonesia
Jakarta
01.2015 - 12.2017
- Assisted in developing pricing strategies for new sales campaigns and initiatives aligned with overall sales strategy; supported refinement of product price lists based on feedback from partners, prospects, and business development team.
- Managed communications with partners and suppliers on daily commercial matters, addressing financial reporting, invoicing, contractual queries, and new product opportunities.
- Supervised five commercial operation officers, delivering administrative support for portfolio operations.
- Coaching, counselling, and disciplining employees, developing, coordinating systems, policies, procedures, and productivity standards.
- Established the Airbus Helicopters' customer center in 2008 to provide in-country support for both governmental and civil customers. The locally-based team provided a full range of services at the highest standard of safety and quality, enhancing operational availability for governmental and private operators.
LOGISTICS MANAGER
PT. Airbus Helicopters Indonesia
Jakarta
01.2013 - 12.2014
- Resolved transportation and logistics system issues, ensuring timely imports, exports, and customer satisfaction.
- Monitored quality, quantity, stock levels, delivery times, transport costs, and efficiency to optimise logistics operations.
- Developed policies and procedures for logistics activities to enhance operational effectiveness.
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
- Participate in carrier management processes, such as selection, qualification, or performance evaluation.
- Established Airbus Helicopters' customer centre in 2008 to provide in-country support for governmental and civil customers. The locally based team delivered the full scope of services at the highest standard of safety and quality, improving operational availability for governmental and private operators.
CUSTOMER SUPPORT OFFICER
PT. Airbus Helicopters Indonesia
Jakarta
12.2008 - 01.2013
- Maintained and developed relationships with civil customers, enhancing customer satisfaction.
- To ensure effective communication is maintained between local logistics partners and customers.
- Collaborated with other Customer Support Officers to ensure seamless daily logistics operational support.
- Assisted in preparing detailed logistics service proposals tailored to customer requirements.
- Implemented logistics activities according to local and regional office standards.
- Established the Airbus Helicopters' customer centre in 2008 to provide in-country support for governmental and civil customers.
Education
Bachaelor Degree - Air Transport Management
Academy Transportation TRISAKTI
Jakarta, Indonesia01-2001
Skills
- Sales Strategy Development
- Customer acquisition
- Client relationship management
- Negotiation Skills
- Contract Management
- Solution Advice
- Problem Solving
- Team Leadership
- Relationship Management
- Target achievement focus
- Customer Support & Services
- Customer service excellence
- Communication
- Supply Chain Management
- Warehouse System Management
- Contract Offer
Accomplishments
- As Procurement Manager my achievement in reducing buying costs, shipping costs in an average of 30% in a year at Transnusa Aviation Mandiri.
- As Logistic Manager at Indonesia Defence Services, my achievement to create new SOP and to renewal document format related purchase.
- As Commercial Operation Manager, my achievement to create target booking become revenue as per company goals.
- As Sales Manager , my achievement is to reach annual revenue target from the company.
Custom
1 Month
Timeline
Sales Manager
FL Technics Indonesia
04.2021 - Current
PROCUREMENT & INVENTORY MANAGER
PT. Transnusa Aviation Mandiri
04.2019 - 04.2020
LOGISTICS MANAGER
PT. Indonesia Defence Services
09.2018 - 04.2019
SALES SUPPORT SPECIALIST
PT. Avia Technics Dirgantara (FL Technics Indonesia)
01.2018 - 09.2018
COMMERCIAL OPERATIONS MANAGER
PT. Airbus Helicopters Indonesia
01.2015 - 12.2017
LOGISTICS MANAGER
PT. Airbus Helicopters Indonesia
01.2013 - 12.2014
CUSTOMER SUPPORT OFFICER
PT. Airbus Helicopters Indonesia
12.2008 - 01.2013
Bachaelor Degree - Air Transport Management
Academy Transportation TRISAKTI