Taufik Hidayat
Operations Manager
Mataram
Summary
Dynamic Operations Manager with a proven track record at PT. Long Yin Teknologi Informasi, excelling in performance monitoring and customer service. Expert in contract negotiation and inventory management, I foster strong client relationships and drive operational efficiency, consistently delivering projects on time and enhancing customer satisfaction.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Operations Manager
PT. Long Yin Teknologi Informasi (VIVO NTBNTT)
05.2025 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with external vendors and suppliers.
Operations Supervisor
PT. Long Yin Teknologi Informasi
12.2021 - 05.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Head of Marketing Department
PT. Alam Asri Properti
10.2019 - 12.2020
- Ensured alignment between marketing objectives and overall business goals by actively participating in strategic planning sessions.
- Mentored junior team members, fostering a culture of collaboration and continuous learning within the department.
- Increased event attendance by designing attention-grabbing promotional materials that showcased the unique value-adds offered at each event.
- Launched successful email marketing campaigns that drove customer retention and acquisition rates upwards.
- Coordinated public relations efforts, securing positive media coverage for company news and events.
- Collaborated with sales teams for higher revenue generation, employing data-driven marketing strategies.
- Analyzed market trends, identifying opportunities for growth and expansion.
- Planned and executed events and marketing programs to increase qualified leads.
- Established targets for social media platforms to reflect business objectives.
Estate Officer
PT. CIputra Graha Mitra (CIPUTRA GROUP DEVELOPMENT)
01.2014 - 08.2018
- Streamlined estate operations for increased efficiency by optimizing staff schedules and resource allocation.
- Enhanced property value by implementing strategic maintenance plans and addressing repair needs promptly.
- Established proactive communication channels between tenants and management, fostering a positive community atmosphere within the estate.
- Conducted thorough property inspections to identify safety hazards and necessary repairs, maintaining a secure environment for occupants.
- Organized community events to promote social interaction among residents while enhancing their connection to the property.
- Oversaw renovation projects to improve estate aesthetics and increase property marketability.
- Developed emergency response procedures for various situations; ensuring proper actions were taken during critical incidents.
- Oversaw building and maintenance of outdoor facilities such as picnic areas, playgrounds, exercise facilities and pools.
- Cultivated strong relationships with agents, lenders and title companies.
Marketing Advisor
PT. CIPUTRA MITRA LESTARI (CIPUTRA GROUP DEVELOPMENT)
01.2014 - 05.2018
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Strengthened client relationships by providing tailored marketing advice and support.
Education
Bachelor of Urban And Regional Planning - Landscape Architecture
Gadjah Mada University
Yogyakarta, Indonesia 04.2001 -
Skills
Operations management
Additional Information
A hardworking individual with a strong willingness to learn and continuously improve, even in fields not formally studied in school, such as computer assembly and related skills
sport
running, soccer, basketball, badminton, tenis table.
Timeline
Operations Manager
PT. Long Yin Teknologi Informasi (VIVO NTBNTT)
05.2025 - Current
Operations Supervisor
PT. Long Yin Teknologi Informasi
12.2021 - 05.2025
Head of Marketing Department
PT. Alam Asri Properti
10.2019 - 12.2020
Estate Officer
PT. CIputra Graha Mitra (CIPUTRA GROUP DEVELOPMENT)
01.2014 - 08.2018
Marketing Advisor
PT. CIPUTRA MITRA LESTARI (CIPUTRA GROUP DEVELOPMENT)
01.2014 - 05.2018
Bachelor of Urban And Regional Planning - Landscape Architecture
Gadjah Mada University
04.2001 -