Taufik Hidayasin
Reservation - Front Office - E-Commerce
Tabanan
Summary
Dynamic professional with extensive experience in customer service and technical support. Excelled in enhancing guest experiences through expert reservation management and efficient problem-solving. Skilled in network troubleshooting and maintaining positive client relations, demonstrating a blend of technical proficiency and exceptional communication skills. Achieved significant improvements in operational efficiency and customer satisfaction. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Reservation Agent
The Suites Lombok
02.2018 - Current
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Handled reservations and answered questions from interested patrons for busy 40-room Resort.
Front Office Receptionist
Hola Seminyak by Supala Management
12.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained clean reception area to promote positive, professional environment for clients.
Reservation Agent
The Club Villas Lombok
01.2022 - 08.2024
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
Front Office Receptionist
The Suites Lombok
02.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained clean reception area to promote positive, professional environment for clients.
- Identified visitors' needs to offer solutions and information.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
Front Office Receptionist
Katala Suites and Villa
01.2014 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean reception area to promote positive, professional environment for clients.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
IT Technician
Katala Suites and Villas
04.2012 - 02.2018
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners .
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Configured systems according to prescribed software and hardware frameworks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
D3 - Civil Construction
Politeknik Negeri Bali
Bali, Indonesia 04.2001 -
Skills
Telephone reservations
Transportation information
Reservation software
Software for reservations
File Organization
Time Management
Conflict Management
Hardware Installation
Network Maintenance
Remote Support
Wireless Networking
Photography
Dedicated Photographer exhibiting true love for craft, art and science of photography process. Seasoned professional at using camera lenses, controls and composition to capture stunning results. Consistently enhancing creative insight through projects and professional workshops.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionLanguages
Indonesian
English
Timeline
Front Office Receptionist
Hola Seminyak by Supala Management
12.2023 - 10.2024
Reservation Agent
The Club Villas Lombok
01.2022 - 08.2024
Reservation Agent
The Suites Lombok
02.2018 - Current
Front Office Receptionist
The Suites Lombok
02.2018 - 03.2020
Front Office Receptionist
Katala Suites and Villa
01.2014 - 02.2018
IT Technician
Katala Suites and Villas
04.2012 - 02.2018
D3 - Civil Construction
Politeknik Negeri Bali
04.2001 -