Tawna Larson
Idaho Falls
Summary
Versatile and results-oriented professional with a proven track record at Maverik Adventure's First Stop, adept in customer service and food safety. Excelled in enhancing sanitation standards and streamlining food preparation processes, significantly improving customer satisfaction. Skilled in HACCP planning and renowned for exceptional teamwork and communication abilities, consistently meeting critical deadlines.
Overview
24
24
years of professional experience
Work History
Food Service Yeam Lead
Maverik Adventure's First Stop
05.2024 - Current
Team Associate
Tche Brazilian Grill
11.2023 - 05.2024
Team Associate
McDonald's
06.2021 - 11.2023
- Assisted customers in selecting merchandise best suited to needs.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Janitorial Worker
Melaluca
05.2019 - 09.2021
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Hand-cleaned telephones, door knobs and remote controls.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Swept hard surface floors using broom or push broom dust mop.
- Dusted surfaces, ledges, fixtures and furniture.
Sales Associate
Maverik Adventure's First Stop
05.2018 - 06.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Target
05.2017 - 06.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged with customers to build rapport and loyalty.
Receptionist
Tri City Escrow
05.2001 - 05.2010
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Medical Assistant -
Wyotech
Long Beach, CA05.2011
High School Diploma -
Paloma Valley High School
Menifee, CA06.1998
Skills
- Food safety
- Food preparation
- HACCP planning
- Sanitation standards
- Food storage
- Meeting deadlines
- POS system
- Ordering supplies
- Cross-training
- Foodservice regulations
- Customer service
Timeline
Food Service Yeam Lead
Maverik Adventure's First Stop
05.2024 - Current
Team Associate
Tche Brazilian Grill
11.2023 - 05.2024
Team Associate
McDonald's
06.2021 - 11.2023
Janitorial Worker
Melaluca
05.2019 - 09.2021
Sales Associate
Maverik Adventure's First Stop
05.2018 - 06.2021
Sales Associate
Target
05.2017 - 06.2018
Receptionist
Tri City Escrow
05.2001 - 05.2010
Medical Assistant -
Wyotech
High School Diploma -
Paloma Valley High School
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