Taylor Little
Burley
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
Work History
Marketing Specialist
American Staffing
Burley
06.2023 - 12.2023
- Developed engaging marketing content for social media platforms.
- Assisted in coordinating promotional events and campaigns.
- Conducted market research to identify customer trends and preferences.
- B2B Marketing, required confident, clear communication and knowledge of the service. Maintained client relationships while expanding operations. Conducted 50 in person sales calls per week.
- Collaborated with team members to enhance brand visibility and reach.
- Monitored social media interactions and responded to customer inquiries.
- Developed marketing strategies for existing products, services and new product launches.
Operations Manager
Loves Travel Stop
Heyburn
09.2020 - 10.2022
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained staff on operational procedures and safety standards.
- Managed inventory levels to maintain optimal stock availability.
- Coordinated scheduling to align staffing with peak service hours.
- Addressed customer inquiries and resolved service issues promptly.
- Monitored compliance with health and safety regulations consistently.
- Collaborated with suppliers to ensure timely delivery of products.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Country Club Server
Caddy Shack
Jerome
01.2020 - 09.2020
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Assisted in training new staff on restaurant procedures and service standards.
- Processed payments and managed cash register transactions effectively.
- Handled customer inquiries and resolved complaints professionally.
- Supported special events by setting up and serving food and drinks.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Operations Manager
Maverik Adventure's First Stop
Rupert
09.2018 - 12.2019
- Managed inventory levels to maintain optimal stock availability.
- Addressed customer inquiries and resolved service issues promptly.
- Monitored compliance with health and safety regulations consistently.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
Education
General Education Diploma
Twin Falls, IDSkills
- Brand strategy
- Customer relationship management
- Inventory management
- Staff training and development
- Operational compliance monitoring
- Effective communication
- Team collaboration
- Time management
- Delivery receiving
Languages
Spanish
Limited
Timeline
Marketing Specialist
American Staffing
06.2023 - 12.2023
Operations Manager
Loves Travel Stop
09.2020 - 10.2022
Country Club Server
Caddy Shack
01.2020 - 09.2020
Operations Manager
Maverik Adventure's First Stop
09.2018 - 12.2019
General Education Diploma