Taylor Webb
Merry Maids
COEURDALENE
5
years of professional experience
Team Trainer experienced in staff training and employee engagement. Drove a 15% improvement in team performance through effective communication and active listening, fostering a motivated workforce dedicated to operational success and outstanding customer service. Managed cleaning teams to maintain high standards of cleanliness, ensuring adherence to safety protocols and client satisfaction.
Work History
Cleaning Captain
6 Months- Supervised cleaning teams, assigned daily routes, and verified completion of residential service checklists.
- Inspected homes for detail accuracy, correcting missed areas before client walkthroughs.
- Trained new staff on Merry Maids procedures, safety practices, and quality standards.
- Coordinated supplies, equipment, and cleaning solutions to keep crews prepared for scheduled jobs.
- Managed multiple assignments while meeting daily schedules and deadlines.
Team Trainer
1 Year 10 Months- Trained team members on operational procedures and customer service standards to improve service consistency.
- Developed training materials to clarify menu items and promotions for better employee engagement.
- Developed training materials to enhance employee understanding of menu items and promotions.
- Facilitated onboarding sessions for new hires to accelerate their integration into the team.
- Trained crew members on station procedures, food safety, and service standards.
- Coached new hires on POS operations and order accuracy.
Team Member
9 Months- Supported daily operations to enhance service delivery and improve customer satisfaction.
- Teamed with colleagues to uphold cleanliness and organization of work areas, contributing to a positive environment.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Interacted with customers to share product knowledge, enriching their shopping experience.
Education
High School Diploma
Skills
Expertise in cleaning
Compliance requirements
Staff training
Motivational techniques
Training methods
Customer service
Reliability and punctuality
Stress tolerance
Employee engagement
Motivation technique
Learning styles
Cleaning best practices
Timeline
Cleaning Captain
Merry Maids
04.2026 - CurrentRead More
Team Trainer
Taco Bell
06.2024 - 04.2026Read More
Team Member
Paul Bunyan
09.2021 - 06.2022Read More
Coeur D Alene High School
High School Diploma
Read More