Tegan Jennings
Idaho Falls
Summary
Dependable professional with strong customer service skills and a proven ability to multitask and work in high stress situations. Figuring out the most efficient plan possible.
Overview
3
3
years of professional experience
Work History
Busser
McKenzie River Pizza
Idaho Falls, ID
08.2023 - 01.2024
- Cleaned tables promptly to ensure swift turnaround for guests
- stocked supplies
- maintained cleanliness to ensure best customer experience
- would help with customer service when needed, seating, running food, answering phone calls, and helping with any customer problem I could
- Trained new staff in busing and cleaning procedures.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Provided support during special events, ensuring seamless operations despite increased demands.
Host
Buffalo Wild Wings
Idaho Falls, ID
01.2024 - 05.2024
- Greeted and seated guests, ensuring prompt and efficient service.
- Provided menu information and recommendations to enhance guest dining experience.
- Managed waitlists and reservations using digital systems to optimize seating arrangements.
- Communicated effectively with kitchen staff to coordinate guest orders and special requests.
- Assisted in training new hosts on customer service protocols and operational procedures.
- Handled guest inquiries and concerns, resolving issues to ensure satisfaction.
- Collaborated with team members to maintain smooth front-of-house operations during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Backed up servers by checking on tables and retrieving items for guests.
Lot Attendant
Teton Toyota
Idaho Falls, ID
05.2024 - Current
- Managed vehicle organization on lot to optimize space and accessibility.
- Assisted sales team by preparing vehicles for customer demonstrations and test drives.
- Conducted regular inspections of vehicles for cleanliness and readiness for display.
- Collaborated with service department to ensure timely delivery of serviced vehicles.
- Trained new attendants on lot operations, safety procedures, and customer service standards.
- Assisted in managing key check-in, ensuring that all keys are properly tracked and accounted for while being brought onto the Lot.
- Learned how to write pay orders to detail departments.
- Learned how to drive most vehicles safely and responsibly.
- grown relationships within toyota in different departments to help if I ever need it.
Education
High School Diploma -
Shelley Highschool
Shelley, IDSkills
- Customer service
- Hospitality and accommodation
- Working with a team
- Dependability
- Time management
- Multitasking
- Initiative-taking
- Problem-solving
- Safety procedures
- Parking management
- Data entry
- Becoming a leader
- Automobile inspection
- Effective communication
- Stress tolerance
- Able to adapt to new challenges every day
Timeline
Lot Attendant
Teton Toyota
05.2024 - Current
Host
Buffalo Wild Wings
01.2024 - 05.2024
Busser
McKenzie River Pizza
08.2023 - 01.2024
High School Diploma -
Shelley Highschool