Teguh Prakoso Nurhari
Central Jakarta,JK
Summary
Excelent communication skills
Responsible and organized
Experienced work in a team enviroment
Friendly but professional
Fast learner and Adaptable
Ablity to work in underpressure situations
Positive minded and highly motivated.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Customer Experince
PT. Angkasa Pura I
2023.11 - Current
- Conducted proactive follow-up calls to ensure complete resolution of customer issues and concerns.
- Identified trends in customer feedback, providing valuable insights for continuous improvement initiatives.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
Apron Movement Controller
Angkasa Pura 1
2017.12 - 2023.11
- AMC responsible with all movement in Airside area including Aircraft,vehicle,and airport crew.
- Ploting parking stand for the aircraft
- Provided passengers with safe and comfortable journeys by observing civil aviation regulations and standards during flights.
Vice President Indonesian Society
University of the West of England
2022.09 - 2023.05
Flight Operations Officer
PT. Garuda Indonesia
2016.07 - 2016.09
- FOO Management
- Operations Control(OCC)
- Flight Dispatch centre
Ground Handling
Jasa Angkasa semesta
2016.04 - 2016.08
- Checkin Counter
- Ticketing
- Lost and Found
- Boarding gate
- Cargo(export and import document)
- Ramp(loading and unloading,Bagage Ab,ULD,Load control and Operation)
Flight Operations Officer
PT. Sriwijaya Air
2015.04 - 2015.07
- Flight Dispatcher
- Flight Following
Education
Bachelor of Arts with Honour - Business Management And Enterprenuership
University of The West of England
Bristol city, United Kingdom07.2023
Diploma of Higher Education - Amd.Pen
Indonesian Civil Aviation Institue
Curug,TangerangSkills
Customer Experience Design
Apron Movement Controller
Airlines Economic
Business Development
Business Sustainability
Radio Telephony
Flight Dispatch
Airline Management
Exellent Comunication skill in English and Bahasa
Accomplishments
- Vice President Indonesia Society University of The West of England
- Graduated with Honour from University of The West of England
- Best Participant of Orientation PT. Angkasa Pura I 2017
- Cumlaude Academic Achievement Award from Indonesia Civil Aviation Institute
- Founder and Vice President of Lombok Airport Dive Community
Certification
Type rating boeing 737-800
Languages
English
First Language
Indonesian
Proficient
C2
Timeline
Customer Experince
PT. Angkasa Pura I
2023.11 - Current
Vice President Indonesian Society
University of the West of England
2022.09 - 2023.05
Apron Movement Controller
Angkasa Pura 1
2017.12 - 2023.11
Flight Operations Officer
PT. Garuda Indonesia
2016.07 - 2016.09
Ground Handling
Jasa Angkasa semesta
2016.04 - 2016.08
Flight Operations Officer
PT. Sriwijaya Air
2015.04 - 2015.07
Bachelor of Arts with Honour - Business Management And Enterprenuership
University of The West of England
Diploma of Higher Education - Amd.Pen
Indonesian Civil Aviation Institue