Teguh Prakoso Nurhari
Central Jakarta,JK
Summary
Excelent communication skills
Responsible and organized
Experienced work in a team enviroment
Friendly but professional
Fast learner and Adaptable
Ablity to work in underpressure situations
Positive minded and highly motivated.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Customer Experince
PT. Angkasa Pura I
11.2023 - Current
- Conducted proactive follow-up calls to ensure complete resolution of customer issues and concerns.
- Identified trends in customer feedback, providing valuable insights for continuous improvement initiatives.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
Apron Movement Controller
Angkasa Pura 1
12.2017 - 11.2023
- AMC responsible with all movement in Airside area including Aircraft,vehicle,and airport crew.
- Ploting parking stand for the aircraft
- Provided passengers with safe and comfortable journeys by observing civil aviation regulations and standards during flights.
Vice President Indonesian Society
University of the West of England
09.2022 - 05.2023
Flight Operations Officer
PT. Garuda Indonesia
07.2016 - 09.2016
- FOO Management
- Operations Control(OCC)
- Flight Dispatch centre
Ground Handling
Jasa Angkasa semesta
04.2016 - 08.2016
- Checkin Counter
- Ticketing
- Lost and Found
- Boarding gate
- Cargo(export and import document)
- Ramp(loading and unloading,Bagage Ab,ULD,Load control and Operation)
Flight Operations Officer
PT. Sriwijaya Air
04.2015 - 07.2015
- Flight Dispatcher
- Flight Following
Education
Bachelor of Arts with Honour - Business Management And Enterprenuership
University of The West of England
Bristol city, United Kingdom07.2023
Diploma of Higher Education - Amd.Pen
Indonesian Civil Aviation Institue
Curug,TangerangSkills
Customer Experience Design
undefinedAccomplishments
- Vice President Indonesia Society University of The West of England
- Graduated with Honour from University of The West of England
- Best Participant of Orientation PT. Angkasa Pura I 2017
- Cumlaude Academic Achievement Award from Indonesia Civil Aviation Institute
- Founder and Vice President of Lombok Airport Dive Community
Certification
Type rating boeing 737-800
Languages
English
First Language
Indonesian
Proficient
C2
Timeline
Customer Experince
PT. Angkasa Pura I
11.2023 - Current
Vice President Indonesian Society
University of the West of England
09.2022 - 05.2023
Apron Movement Controller
Angkasa Pura 1
12.2017 - 11.2023
Flight Operations Officer
PT. Garuda Indonesia
07.2016 - 09.2016
Ground Handling
Jasa Angkasa semesta
04.2016 - 08.2016
Flight Operations Officer
PT. Sriwijaya Air
04.2015 - 07.2015
Bachelor of Arts with Honour - Business Management And Enterprenuership
University of The West of England
Diploma of Higher Education - Amd.Pen
Indonesian Civil Aviation Institue
Type rating boeing 737-800
Apron movement Controller
Aviation Security
Dangerous good type A
Airport Management
Flight Operation Officer
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