Isabella Reyna
Larry H Miller Honda
NAMPA
8
years of professional experience
Customer-focused professional with a proven track record of building trust, delivering exceptional service, and creating positive customer experiences across the legal, automotive, and customer service industries. Experienced in managing confidential documentation, maintaining accurate records, coordinating customer transactions, and communicating with professionalism and empathy. Recognized for strong attention to detail, relationship-building skills, and the ability to thrive in fast-paced environments. Eager to bring a positive attitude, integrity, and a commitment to outstanding service to the next organization.
Work History
BDC Service Representative
3 Months- Manage high-volume inbound and outbound customer calls while providing exceptional customer service.
- Schedule and service appointments efficiently while balancing technician availability and customer needs.
- Build lasting customer relationships through proactive communication and timely follow-up.
- Contact customers regarding recommended maintenance , declined services, and future appointment opportunities.
- Document customer interactions accurately using CRM and dealership management software.
- Coordinate with service advisors and technicians to ensure smooth appointment scheduling and customer satisfaction.
- Resolve customer concerns professionally while maintaining dealership standards.
- Consistently meet productivity goals while delivering a positive customer experience.
- Educate customers on available services and maintenance recommendations without high-pressured sales tactics.
Customer Specialist
2 Years- Guided customers through vehicle purchasing process, providing personalized and solution-focused service to enhance customer satisfaction.
- Assisted customers with financing applications, trade-in evaluations, and purchase documentation.
- Reviewed and verified sales contracts, title paperwork, and ownership documents to ensure accuracy and legal compliance.
- Protected confidential customer financial information while maintaining strict privacy standards.
- Collaborated with Sales, Business Office, and Management teams to provide a seamless customer experience.
- Performed notary services and verified documentation before vehicle delivery.
- Coordinated vehicle deliveries and ensured customers understood all required paperwork before purchase completion.
- Balanced daily transactions, completed end-of-day closing procedures, and maintained accurate financial records.
- Built trust with customers by answering questions and resolving concerns with professionalism and empathy.
- Trained and mentored new associates on company policies, sales systems, customer service standards, and documentation procedures.
- Maintained strong attention to detail while managing multiple priorities in a fast-paced environment.
Restaurant Server
2 Years 10 Months- Provided attentive service to multiple guests in fast-paced environment, ensuring satisfaction and prompt assistance.
- Built customer loyalty through friendly service, effective communication, and personalized recommendations.
- Processed cash, credit card, and digital payments accurately while balancing register transactions.
- Upsold menu items and promotions by identifying customer needs and recommending appropriate products.
- Resolved customer concerns quickly and professionally to ensure positive dining experiences.
- Maintained organization and efficiency during peak business hours while multitasking multiple responsibilities.
- Trained new employees on customer service expectations and company procedures when needed.
Data Entry Clerk
2 Years 11 Months- Maintained and updated confidential client information, ensuring data integrity and confidentiality.
- Organized legal and financial records while ensuring proper document management.
- Reviewed documents for completeness and corrected data discrepancies before processing.
- Managed electronic records and maintained organized filing systems.
- Handled sensitive information while maintaining strict confidentiality standards.
- Assisted with administrative support tasks to improve office efficiency.
- Verified data accuracy across multiple databases and legal documents.
- Prioritized multiple assignments while consistently meeting deadlines.
- Maintained attention to detail in a fast-paced office environment.
Education
High School Diploma
Skills
Customer Relationship Management
Microsoft Office
Data Management
Financial Transactions
Appointment Scheduling
Customer Service
Financial Record-Keeping
Customer Documentation
Service Recommendations
Service Upselling
Professional Communication
Problem Solving
Time Management
Confidential Information Handling
Title Processing
Documentation Accuracy
Team Collaboration
Telephone Etiquette
Timeline
BDC Service Representative
Larry H Miller Honda
05.2026 - CurrentRead More
Customer Specialist
CarMax
05.2024 - 05.2026Read More
Restaurant Server
Panda Express Restaurant
07.2021 - 05.2024Read More
Data Entry Clerk
Mark L. Clark PLLC
07.2018 - 06.2021Read More
Columbia High School
High School Diploma
Read More