TENTA PURWANTI
Quality Expert
Malang
Summary
Results-oriented professional with a strong educational background in system management and food industry engineering from Brawijaya University.
Demonstrated expertise in various food industries, including fisheries, biscuits, soy sauce and condiments, and creamer. Skilled in food safety and quality management systems, food defense, FSSC 22000, BRC, performance control systems, operational controls, change management, project management, new product development - quality & operational perspective, and supplier quality management. Known for building strong teams and making major contributions to support food manufacturing businesses. Proactive and initiative-driven with a keen interest in identifying and addressing business impacts. Empathetic and customer-oriented with excellent diplomatic and persuasive communication skills. Resourceful manager with a proven track record of coordinating and monitoring operations across multiple departments. A dedicated leader and problem-solver committed to streamlining operations to reduce costs and enhance organizational efficiency. Highly committed with a strong work ethic to maintain the quality of services and products.
Adaptable quality manager with over 20 years of experience implementing and developing improvement processes through collaboration with cross-functional teams. Possesses excellent , analysis, and research skills. Specializes in achieving set targets, generating new strategies, and maintaining accurate records.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Process Quality Manager
PT. Atomization Technology Indonesia - SMOORE
Malang, East Java
05.2024 - Current
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Calibrated instruments and scales in production area and quality lab.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Sorted product and provided expertise on non-conforming product requirements.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
- Streamlined supplier qualification process to ensure only high-quality materials were used in production.
- Led transition to more sustainable manufacturing process, improving product quality while reducing environmental impact.
- Implemented risk management framework to proactively address potential quality issues before they affected production.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Quality Management Manager
PT. Beiersdorf Indonesia
Malang, East Java
01.2022 - 12.2023
- Championed change management initiatives aimed at enhancing organizational commitment towards quality excellence.
- Reduced customer complaints by identifying and addressing the root causes of quality issues.
- Managed supplier relationships, ensuring adherence to strict quality requirements and performance expectations.
- Improved product quality by implementing and maintaining robust quality management systems.
- Provided technical support during new product launches ensuring seamless integration into existing quality management frameworks.
- Achieved consistent compliance with industry standards through regular audits and process improvements.
- Collaborated with cross-functional teams to develop effective quality control procedures and guidelines.
- Implemented continuous improvement initiatives, resulting in measurable improvements in product and process quality.
- Conducted risk assessments to proactively identify potential areas of concern related to product safety or regulatory compliance.
- Established a culture of accountability within the team, encouraging ownership of quality-related tasks and responsibilities.
- Enhanced employee performance with targeted training programs focused on quality assurance skills.
- Led root cause analysis investigations, developing corrective action plans that effectively addressed identified issues.
- Ensured timely resolution of non-conformance issues by coordinating cross-functional efforts and driving process improvements.
- Optimized resource allocation by prioritizing high-impact projects based on potential cost savings and customer satisfaction improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Quality Assurance Manager - SEAP
Royal FrieslandCampina
Salatiga, Central Java
01.2013 - 12.2021
- Company Overview: The Netherlands, South East Asia Pacific
- QA Representative for Kievit's Business Unit SEAP (South East Asia Pacific) and China region
- Ensuring compliance with national and international standards (including destination export country) and legislation also Corporate Standard and relevant customer requirement
- Promoting quality achievement and performance improvement throughout the organization
- Setting Annual Quality objectives as a foundation of quality performance review and act, including QA compliance objectives and its achievement
- Establish a continuous food safety and quality improvement based on international and FrieslandCampina Corporate Standard (FoQus Food Safety and Quality); appointed as Food Safety Team Leader
- Accountable for QA FrieslanCampina Kievit requirement fulfillment and customer complaint handling for Kievit outsourced partners under SEAP and China region
- Responsible for QA to lead any high impact food safety and quality deviation
- The Netherlands, South East Asia Pacific
QA Customer Service
Royal FrieslandCampina
Salatiga, Central Java
10.2016 - 05.2017
- Company Overview: The Netherlands, South East Asia Pacific
- Fully implement global QA service desk which is located at Salatiga office, including transfer of all customer related activities (customer questionnaires, complaints, product specifications and other quality information) from all Supply Units (Salatiga & Jakarta, Meppel, Lippstadt, Egypt, China) to this department, as well the further development and optimalization of customer quality processes and systems, in such a manner that customer demands can demonstrably be met
- Leading and managing issues around customer complaints, product specifications and quality information (f.e
- Questionnaires) for customers) in order to assures harmonization between plants on quality processes and food safety for Kievit
- The Netherlands, South East Asia Pacific
QA Engineer and Factory Hygienist
Royal FrieslandCampina
Salatiga, Central Java
03.2014 - 09.2016
- Company Overview: Kievit Indonesia, Salatiga, Indonesia
- Factory CAPA & PDCA Management, FSQH Management & Product Complaint Handling, GMP & Hygiene, Continuous Improvement
- Managing the system development & implementation respect to Corporate Standard and International Standard (ISO 9001:2008, FSSC 22000, Halal Assurance System, SEDEX, RSPO)
- Standardize and monitoring the system implement to manage consistency of the best practice
- Appointed Internal trainer of RCA, Food Safety & hygiene
- Developing and managing the RCA & CAPA system
- Appointed Internal auditor for Food Safety, Warehouse, 3PL and supplier
- Kievit Indonesia, Salatiga, Indonesia
Global Quality Compliance Officer
Royal FrieslandCampina
Salatiga, Central Java
01.2013 - 02.2014
- Company Overview: The Netherlands, ASIA & Europe
- Customer complaint handling of business unit Europe & ASIA
- Develop, standardize and implement best practice of complaint procedures for Global Kievit's sites (ASIA & Europe)
- Appointed ad Internal trainer
- Managing and maintain Global RCA & CAPA system
- Appointed as Internal auditor - Warehouse, 3PL and Global Plant manufacturing of Kievit
- The Netherlands, ASIA & Europe
Quality System and Regulatory Corporate Supervisor
PT. Heinz ABC
Jakarta, Jakarta
07.2011 - 01.2013
- Company Overview: Indonesia, Jakarta
- Indonesia, Jakarta
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Prepared and submitted regulatory file applications and supporting documentation.
- Worked with governance committees to make and evaluate plans.
- Received, researched and resolved consumer inquiries.
- Stayed updated on changing regulations by attending industry conferences, maintaining professional expertise in the field.
- Analyzed competitor data, staying informed about industry developments that could impact current or future products.
QA On Line Supervisor
PT. Arnott`s Indonesia
Bekasi, West Java
08.2010 - 06.2011
- Company Overview: Indonesia, Jakarta
- Indonesia, Jakarta
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Established inspection equipment to meet quality control standards.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
Data Analyst Supervisor
PT. Centralpertiwi Bahari
Metro, Lampung
07.2006 - 01.2010
- Company Overview: Lampung Sumatera
- Lampung Sumatera
- Produced monthly reports using advanced Excel spreadsheet functions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Increased efficiency in data storage and retrieval by implementing robust database management systems.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reported progress, test metrics and results to project stakeholders.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
- Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.
Education
Bachelor - agricultural industry technology
Brawijaya University
Malang, East Java 06.2001 - 07.2005
Diploma - financial and capital management, production systems, human resources to marketing and also industrial systems management
Brawijaya University
Malang, East Java 07.1997 - 07.2001
Skills
- Verbal and Written Communication
- Develop Teamwork
- Project Execution
- Quality Assurance / Quality & Food Safety System
- Compliance Management
- Production Process Management
- Customer Relationship Management
- Trainer
Quality training
Internal auditing
Problem-solving
Quality management systems
Quality processes
Operational improvements
SOP development
Regulatory compliance
Operation Monitoring
Supplier relationship management
Document control
Preventive actions
Team Training
Product inspection
Compliance monitoring
Failure mode and effects analysis
Validation techniques
Validation management
SOP review
Supplier quality management
Multitasking
Teamwork and collaboration
Team leadership
Customer service
Decision-making
Relationship building
Effective communication
Team collaboration
Excellent communication
Interpersonal communication
Positive attitude
Employee coaching and mentoring
Organizational skills
Team building
Managing operations and efficiency
Cost control
Task delegation
Hobby : Travelling, Observing new place, Cooking,
The hobbies needs to elaborate with professional and family matter. No replace each other, but within good synergy. The most challenge is on how to manage the hobby execution not bring sight impact to family and professional life.
Timeline
Process Quality Manager
PT. Atomization Technology Indonesia - SMOORE
05.2024 - Current
Quality Management Manager
PT. Beiersdorf Indonesia
01.2022 - 12.2023
QA Customer Service
Royal FrieslandCampina
10.2016 - 05.2017
QA Engineer and Factory Hygienist
Royal FrieslandCampina
03.2014 - 09.2016
Quality Assurance Manager - SEAP
Royal FrieslandCampina
01.2013 - 12.2021
Global Quality Compliance Officer
Royal FrieslandCampina
01.2013 - 02.2014
Quality System and Regulatory Corporate Supervisor
PT. Heinz ABC
07.2011 - 01.2013
QA On Line Supervisor
PT. Arnott`s Indonesia
08.2010 - 06.2011
Data Analyst Supervisor
PT. Centralpertiwi Bahari
07.2006 - 01.2010
Bachelor - agricultural industry technology
Brawijaya University
06.2001 - 07.2005
Diploma - financial and capital management, production systems, human resources to marketing and also industrial systems management
Brawijaya University
07.1997 - 07.2001
Similar Profiles
Riyanti EtaniaRiyanti Etania
Managing Editor, Media Division at PT Gaweku Human Technology (prev. PT Reeracoen Indonesia)Managing Editor, Media Division at PT Gaweku Human Technology (prev. PT Reeracoen Indonesia)
Decy Fakhria ChalidDecy Fakhria Chalid
Director and Principal Risk / Project Program Portfolio Consultant at PT. Interlink Technology Services IndonesiaDirector and Principal Risk / Project Program Portfolio Consultant at PT. Interlink Technology Services Indonesia
Jason LinJason Lin
Assistant Sales Manager at PT Chinli Plastic Technology IndonesiaAssistant Sales Manager at PT Chinli Plastic Technology Indonesia