Teofilus Remon Christiando
Regional Manager Operational
Malang
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Senior Operational Manager
PT Pesta Pora Abadi / Mie Gacoan
01.2024 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Area Operations Manager
PT Pesta Pora Abadi / Mie Gacoan
02.2023 - 01.2024
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Provided ongoing support to team members during times of organizational change or restructuring efforts.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
Store Manager
PT Pesta Pora Abadi / Mie Gacoan
04.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Trainer
PT Pesta Pora Abadi / Mie Gacoan
02.2021 - 03.2022
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Education
Bachelor of Science - Fisika Instrumentasi
Universitas Brawijaya
Malang 04.2001 -
Skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Operations management
Decision-making
Adaptability and flexibility
Cost analysis and savings
Analytical thinking
Strategic planning
Budget control
Timeline
Senior Operational Manager
PT Pesta Pora Abadi / Mie Gacoan
01.2024 - Current
Area Operations Manager
PT Pesta Pora Abadi / Mie Gacoan
02.2023 - 01.2024
Store Manager
PT Pesta Pora Abadi / Mie Gacoan
04.2022 - 01.2023
Trainer
PT Pesta Pora Abadi / Mie Gacoan
02.2021 - 03.2022
Bachelor of Science - Fisika Instrumentasi
Universitas Brawijaya
04.2001 -
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