Teresa Stoker
Menan
Summary
Dynamic manager with a proven track record at JTS Enterprises, excelling in staff mentoring and customer service. Enhanced team performance through effective conflict resolution and strategic marketing initiatives, driving increased customer engagement. Skilled in problem-solving and maintaining operational efficiency, fostering a professional environment that promotes growth and productivity.
Overview
21
21
years of professional experience
Work History
Manager
JTS Enterprises
06.2019 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
College Online Instructor
BYU-Idaho
09.2014 - 12.2022
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Adapted teaching methods and materials to meet students' varying needs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Assistant Office Manager
Roberts Hart CPA
09.2006 - 07.2007
- Recorded expenses and maintained accounting records.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Assistant Restaurant Manager
Red Robin
08.2004 - 08.2006
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Education
Bachelor of Arts - History Education
Brigham Young University, Idaho
Rexburg, ID07-2012
Skills
- Customer service and care
- Cash register systems
- Staff mentoring
- Problem solving
Accomplishments
- Completed each year of University on the Dean's List
- Graduated college with a 3.75 GPA
- Supervise team of 60 staff members
- Developed curriculum for the BYU-Idaho education department
Timeline
Manager
JTS Enterprises
06.2019 - Current
College Online Instructor
BYU-Idaho
09.2014 - 12.2022
Assistant Office Manager
Roberts Hart CPA
09.2006 - 07.2007
Assistant Restaurant Manager
Red Robin
08.2004 - 08.2006
Bachelor of Arts - History Education
Brigham Young University, Idaho