Hi, I’m
Tery Octora
Supervisor General Affairs
South Jakarta,Jakarta
Summary
Dynamic professional with extensive experience at OORJA GROUP, excelling in negotiation and project management. Proven track record in enhancing customer satisfaction and reducing employee turnover through effective team building and strategic planning. Adept at fostering collaboration across departments to achieve organizational goals while mentoring junior staff for career growth.
Overview
2014
years of professional experience
3
Languages
Work History
OORJA GROUP
Supervisor General Affairs
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Evaluated customer needs and feedback to drive product and service improvements.
PT Integrasi Tri Tama Cendekia
Client Relations Officer
01.2009 - 11.2013
Job overview
- Coordinated successful events aimed at showcasing company offerings while strengthening bonds between clients and the organization.
- Developed targeted marketing campaigns geared towards increasing awareness of new products or services among existing clientele.
- Streamlined communication channels with clients to ensure timely updates on account activities and service offerings.
- Negotiated contracts with clients, securing favorable terms that aligned with both parties'' objectives and expectations.
- Managed client relations for improved retention rates and long-lasting partnerships.
- Served as a key point-of-contact for high-value clients, ensuring their needs were met promptly and efficiently throughout all stages of engagement.
- Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
PT Dunia Interlink Indonesia
Personal Assistant to the Managing Director
05.2001 - 06.2002
Job overview
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Collaborated closely with various department heads to support cross-functional initiatives leading towards overall company objectives.
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Led staff and vendors in providing high level of service for owner and guests.
Education
Sekolah Tinggi Bahasa AsingJakarta
Diploma from English Language
08.1997
SMU Cendrawasih High SchoolJakarta
High School Diploma
1997
Skills
Negotiation
Project Management
Business planning
Strategic planning
Team Building
Teamwork and Collaboration
Active Listening
Teambuilding
Interpersonal Communication
Dependable and Responsible
Timeline
Client Relations Officer
PT Integrasi Tri Tama Cendekia
01.2009 - 11.2013
Personal Assistant to the Managing Director
PT Dunia Interlink Indonesia
05.2001 - 06.2002
Supervisor General Affairs
OORJA GROUP
Sekolah Tinggi Bahasa Asing
Diploma from English Language
SMU Cendrawasih High School
High School Diploma