Office Suites: Microsoft Office, Google Workspace
Tesalonika Atalya
Quality Assurance Specialist
Bogor
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
7
7
years of professional experience
1
1
Language
Work History
Quality Assurance Specialist
InDrive
07.2025 - Current
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced team collaboration, leading cross-functional meetings to discuss quality assurance findings and improvements.
- Utilized root cause analysis techniques to identify underlying issues contributing to customer complaints.
Technical Support Specialist
InDrive
02.2025 - 06.2025
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Customer Service Representative
Telkomsel
01.2019 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Law -
Singaperbangsa University
Karawang11-2017
Skills
Team collaboration
Project management
Quality improvements
Writing & Professional Communication
Problem Solving & Decision Making
Analyzing support tickets & customer journey mapping (CJM)
Software
CRM/Support: Zendesk, Jira Atlassian, JUST, Salesforce Cloud
Communication: Slack, Teams, Outlook
Timeline
Quality Assurance Specialist
InDrive
07.2025 - Current
Technical Support Specialist
InDrive
02.2025 - 06.2025
Customer Service Representative
Telkomsel
01.2019 - 09.2024
Bachelor of Law -
Singaperbangsa University