Teuku Ridwan
Bali,Indonesia
Summary
Currently strategic account manager for leading international Online Travel Agent with over 3 year's experience in hotel partner development. Achieved highest KPI for the Indonesian market 3 years running with my amiable and persuasive traits. Experienced in effectively using Tableau, Metabase, Hubspot CRM to generate meaningful and persuasive data for partner sell-in and improve hotel revenue and booking production. More than 3 years' experience working as Indonesian market digital marketing account manager representing Google Inc. Awarded the highest market KPI during the tenure. I am able to build productive rapport with clients with using persuasive data and my EQ. I am especially skilled in converting difficult customers and sustaining market growth by reaching new territories.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Agoda
Bali, Indonesia
01.2024 - Current
- As a trusted advisor, develop long lasting relationships with key supply partners to enable Agoda's growth in the region
- Maintain regular and meaningful engagement with Agoda's key supply partners
- Analyze large datasets to propose tailor-made solutions to Agoda's supply partners
- Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda's business
- Train and inform clients of both new and existing technologies, tools, and models
- Prepare materials to aid in growing our business during partner meetings
- Respond to partners requests in a timely and effective manner
- Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda's competitiveness
- Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
- Deliver on country KPIs, growth targets and country strategic initiatives
- Support the Area Manager in preparing country reporting for senior stakeholders
- Analyze data and deliver as insightful information to grow partner's booking and revenue growth.
Business Development Manager
Agoda
Bali, Indonesia
05.2023 - 01.2024
- Identify, pitch and build new supplier relationships for Agoda focusing on the bed bank and wholesale markets
- Analyze data and deliver as insightful information to grow partner's booking and revenues and gross profit in assigned portfolio
- Suggest business solutions, based on data, to maximize Agoda's accommodation availability, content competitiveness and business growth for hotel partners
- Evaluate existing partnerships and determine actions to optimize performance
- Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions
- Formulate project ideas, determine where opportunity exists and implement new approaches
- Research and troubleshoot rate and availability issues preventing hotels from maximizing booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc
- Use out-of-the-box thinking to develop and implement solutions to unique challenges
- Prepare presentations and materials.
Senior Partner Development Specialist
Agoda
Kuala Lumpur, Malaysia
07.2022 - 05.2023
- Top performer - The highest conversion for Indonesia market exceeded sales target Q2 2021 to Q4 2022 (April 2021-Dec 2022)
- Identify, pitch and build new supplier relationships for Agoda focusing on the bed bank and wholesale markets
- Grow bookings, revenues and gross profit in assigned portfolio
- Suggest business solutions, based on data, to maximize Agoda's accommodation availability, content competitiveness and business growth for hotel partners
- Evaluate existing partnerships and determine actions to optimize performance
- Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions
- Formulate project ideas, determine where opportunity exists and implement new approaches
- Research and troubleshoot rate and availability issues preventing hotels from maximizing booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc
- Use out-of-the-box thinking to develop and implement solutions to unique challenges
- Prepare presentations and materials base on data (data driven work environment)
- Manage regular weekly/monthly supplier and internal reports.
Partner Development Specialist
Agoda
Kuala Lumpur, Malaysia
04.2021 - 05.2023
- As a Partner Development Specialist my key objective is growing the coverage and quality of Agoda's supply network
- Take care of a large portfolio of emerging high growth supply partners and assist in partnership related functions at scale
- Contact high growth supply partners to highlight revenue growth opportunities and maximise value through CRM
- Contact new or potential supply partners to encourage completion of their online registrations
- Encourage program participation through focused project sprints
- Communicate efficiently with partners /e-comm manager/C-Level through various communication methods including phone, email, messaging and webinars
- Train and inform partners on our technologies, tools and models
- Prioritize daily tasks, monitor results and track progress in internal systems
- Analyze data and deliver as insightful information to grow partner's booking and revenue growth.
Account Strategist- Google Customer Solution -Google Vendor
Google
Kuala Lumpur, Malaysia
05.2018 - 03.2021
- Employed by TDCX Malaysia for GOVO (Google Vendor)
- Consistently met/exceeded KPI during work tenure
- Resolved client issues efficiently by finding effective solutions for their ads (Google Ads)
- Interacted effectively with clients by phone, email and video conferencing, building dynamic relationships leading to more lucrative business opportunities
- Updated clients on regular basis with information regarding success of digital marketing campaigns and discussed areas requiring improvement
- Collaborated closely with clients to understand business needs and professional expectations in an effort to define a plan to boost success
- Managed customer digital marketing strategies to meet client goals and objectives
- Guided clients to understand how to optimize their ads (Google Ads)
- Created website conversion tracking by using Google Tag Manager, Google Analytic and Google Ads conversion tracking.
Marketing Specialist
NUU Mobile Hong Kong
Greater Jakarta Area, Indonesia
03.2017 - 04.2018
- Recommended changes to products to enhance customer interest and boost sales numbers
- Worked with product development team members to optimize product specifications
- Managed content for social media posts and online copy-writing
- Lead sales team to update product, stock and distribution process
- Managed incoming chat for customer service - US market.
Education
Bachelor of Applied Science - BASc - Information Technology
Institut Teknologi Sepuluh Nopember (ITS)
Surabaya08.2009
Teaching methodolgy - High School Teaching
Universitas Islam Negeri Maulana Malik Ibrahim
Malang08.2009
Skills
- Data Analysis
- Analytical Skills
- Business Strategy
- Bahasa Indonesia Native Speaker
- Account Management
- Digital Marketing for Social Media
Websites
Certification
- Advanced Facebook Advertising
- Sales Strategies and Approaches in a New World of Selling
- How to Motivate Yourself to Do What's Most Important
- Soft Skills for Sales Professionals
- Good Vibes, Good Life (Blinkist Summary)
Languages
German
English
Japanese
Bahasa Indonesia
Honors Awards
- Top Campaign Specialist
- Leadership Progam
- Shark Tank Winner
- Friday Fitness Instructor
- Friday Instructor
Personal Information
Title: Strategic Account Manager| Digital Marketing (Ads)| Indonesian Native Speaker|Customer Relationship Management
Timeline
Strategic Account Manager
Agoda
01.2024 - Current
Business Development Manager
Agoda
05.2023 - 01.2024
Senior Partner Development Specialist
Agoda
07.2022 - 05.2023
Partner Development Specialist
Agoda
04.2021 - 05.2023
Account Strategist- Google Customer Solution -Google Vendor
Google
05.2018 - 03.2021
Marketing Specialist
NUU Mobile Hong Kong
03.2017 - 04.2018
Bachelor of Applied Science - BASc - Information Technology
Institut Teknologi Sepuluh Nopember (ITS)
Teaching methodolgy - High School Teaching
Universitas Islam Negeri Maulana Malik Ibrahim