Theresa McDonough

• Coordinated service delivery operations to ensure timely fulfillment of customer needs.
• Provided training and support to team members on standard operating procedures and best practices.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Attended staff and client meetings and served as liaison to manage operations for the account.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Streamlined office operations to enhance workflow efficiency and staff productivity.
• Managed scheduling for service appointments, optimizing technician availability and customer satisfaction.
• Implemented inventory tracking system, reducing supply shortages and improving order accuracy.
• Developed employee training programs, fostering skill development and team cohesion.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Supervised daily operations of deli department, ensuring compliance with health and safety standards.
• Trained and mentored staff on product knowledge and customer service excellence.
• Managed inventory levels, minimizing waste through effective stock rotation practices.
• Collaborated with management to implement promotional displays, enhancing product visibility.
• Monitored food quality and freshness, addressing issues proactively to maintain standards.
• Provided support during busy periods, managing long lines while maintaining excellent customer service levels.
• Assisted with catering orders, ensuring accurate fulfillment within specified timeframes and exceeding client expectations.

Three years in business math.